Client Partner
6 months ago
**Job Location: Pune, India**:
**Key responsibilities**:
- Facilitate new hire training on English grammar fundamentals, voice and accent
- Prepare recurring training reports to the respective training manager
- Audit frontline agents calls, record scores and observations on the call monitoring form
- Provide feedback and coach the client partners to improve their call handling, voice and accent training
- Work with the stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs
- Listen to calls on the operation floor and conduct on the floor interventions through coaching and feedback models as defined by function/program
**Job requirements**:
- Strong interpersonal and communication skills
- Excellent facilitation & presentation skills
- Ability to maintain data and MIS as per training requirement
- Possess good people management skills
- Ability to create presentations for the management reviews
- Willing to work in night shift
**Qualifications**:
- 2+ years of experience in voice and accent training or similar experience is preferred
- Experience in Healthcare RCM industry is desired
- Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage
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