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Client Partner

2 months ago

Pune, India Nice Software Solutions Pvt. Ltd. Full time

Job Title: Client Partner


Skills: Sales, Client Relationship, Client Partnering


Years of experience: 10 to 15 years


Job Location: Nagpur or Pune


Responsibilities:

  • As a Client Partner you will be responsible for entire revenue for the region.
  • You are expected to be focused on building and maintaining strong relationships with Active clients, Inactive Clients, identifying new sales opportunities, Maintaining / Enhancing Product Partnerships and drive overall business growth in the region.
  • You will serve as the primary point of contact from NICE for clients as an escalation point and will work closely with cross-functional teams i.e. delivery teams and practices teams to meet client needs.

Key Responsibilities:

  • Grow Active Clients
  • Build / maintain strong relationships with key contacts including C-level executives
  • Understand client’s business needs and work with Practices teams / Delivery teams to identify solutions that meet client needs
  • Continue to identify new relationships within existing Accounts
  • Identify themes that are in line with client priorities and pitch initiatives accordingly
  • Drive Value Additions and Knowledge Sharing initiatives
  • Anchor practices teams / delivery teams to drive POCs / Demos
  • Identify opportunities to upsell or cross-sell
  • Manage client expectations and ensure client satisfaction
  • Develop and manage account plans to drive growth and expansion
  • Identify and mitigate risks in client relationships
  • Continue to go after and maintain relationship with Inactive clients
  • Continue to share NICE Solutions and Programs
  • Continue to meet in person to talk about POCs / Demos
  • Continue to offer value adds and knowledge sharing
  • Identify opportunities to upsell or cross-sell
  • Identify new logo sales opportunities
  • Identify prospects and develop strategies to pursue them
  • Work with product partners as needed
  • Drive and develop ABM as needed
  • Inside Sales, RFPs routes to be explored
  • Anchor and deliver proposals and presentations
  • Stay Upto-date with industry trends and emerging technologies
  • Drive, Maintain and Enhance Product Partnerships in the region
  • Drive Field Marketing activities

Important KPIs:

  • Revenue Targets and Revenue Forecasting
  • Negotiate commercials
  • MSA / SOW / Pos / NDAs / Invoicing / DSO / Payment / Rate Cards
  • Account Plans and Account Goals
  • Weekly, Monthly Relationship Status / MBR / QBR
  • Technical Artifacts
  • Jointed initiatives with Product Partners
  • Jointed Accountability
  • Margins
  • Staffing
  • Proposals
  • Onsite staff – supervision and mentorship
  • CSAT