Client Growth Partner- SaaS Startup

3 weeks ago

Pune, India Merito Full time

Built by ex-Amazon ad-tech experts, our client is an Enterprise B2B SaaS start-up which offers a future-proof Retail Media Operating System - boosting online retailer’s profitability Their platform supports retailers with advanced targeting, analytics & 2x better ROAS. Their client base is spread across India, US and Europe. Role Introduction Client Growth Partner will work towards delivering value & delight to the clients. This role will undertake a broad range of tasks such as building customer relationships, business & growth consulting, implementing success programs, contributing to pre-sales functions, onboarding and training clients, and filling up gaps on the delivery front. The role will also assimilate & distribute industry insights to Client stakeholders. Successful candidates must be technically savvy, social, and analytical, possess an aptitude for learning and using new technologies, have solid business acumen, and be able to communicate clearly and effectively. Responsibilities: Develop and manage client portfolios by delivering business growth and profitability. Identify cross-sell and up-sell opportunities based on new product inventions and client needs. Plan and execute consulting and cross-sell / up-sell strategies for identified opportunities. Analyze client performance data and identify patterns to drive business KPIs and forward-looking plans. Building long-term trusting relationships at all levels within Enterprise Clients Working with Clients to establish and achieve critical goals on a monthly, quarterly, and annual basis. Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics & user behavior Being the Client’s advocate inside the org to meet the Client’s needs Host product demos, training, and onboarding processes for existing & prospective Clients Requirements 3-8 years of experience in client management, account management, or related roles Proven track record of leading diverse teams, consultants, and client portfolio Previous experience in tech / SaaS startups is strongly preferred Bachelor’s or Master’s degree from a Tier-1/ Tier-2 accredited institute Startup-savvy, solid hustling, and problem-solving attitude Self-driven, highly organized, and able to multitask Ability to define and document customer success processes and best practices to deliver 10x customer experience. Knack for problem-solving, keeping the client’s interest in mind always. Great story-telling skills Experience presenting to external stakeholders including to CxOs

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