Client Growth Strategist
3 weeks ago
Built by ex-Amazon ad-tech experts, Merito is a cutting-edge Enterprise B2B SaaS start-up that revolutionizes Retail Media Operating Systems. Our platform empowers online retailers to boost profitability by 2x through advanced targeting, analytics, and ROAS.
As a Client Growth Partner at Merito, you will be the driving force behind delivering value and delight to our clients. Your role will encompass a broad spectrum of tasks, including:
Key Responsibilities:- Develop and manage client portfolios to drive business growth and profitability.
- Identify and capitalize on cross-sell and up-sell opportunities based on new product inventions and client needs.
- Design and execute consulting and cross-sell/up-sell strategies for identified opportunities.
- Analyze client performance data to identify patterns and drive business KPIs and forward-looking plans.
- Build long-term, trusting relationships at all levels within Enterprise Clients.
- Collaborate with Clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.
- Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics and user behavior.
- Advocate for Client needs within the organization to meet their requirements.
- Host product demos, training, and onboarding processes for existing and prospective Clients.
- 3-8 years of experience in client management, account management, or related roles.
- Proven track record of leading diverse teams, consultants, and client portfolios.
- Previous experience in tech/SaaS startups is strongly preferred.
- Bachelor's or Master's degree from a Tier-1/Tier-2 accredited institute.
- Startup-savvy, solid hustling, and problem-solving attitude.
- Self-driven, highly organized, and able to multitask.
- Ability to define and document customer success processes and best practices to deliver exceptional customer experience.
- Knack for problem-solving, keeping the client's interest in mind always.
- Great storytelling skills.
- Experience presenting to external stakeholders, including CxOs.
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