Client Growth Strategist

3 weeks ago


Pune, Maharashtra, India Merito Full time
Job Description

Merito is seeking a seasoned Client Growth Partner to join our team. As a key member of our client success team, you will be responsible for delivering value and delight to our clients. This role will involve building customer relationships, business and growth consulting, implementing success programs, contributing to pre-sales functions, onboarding and training clients, and filling gaps on the delivery front.

Key Responsibilities:

  • Develop and manage client portfolios by delivering business growth and profitability.
  • Identify cross-sell and up-sell opportunities based on new product inventions and client needs.
  • Plan and execute consulting and cross-sell/up-sell strategies for identified opportunities.
  • Analyze client performance data and identify patterns to drive business KPIs and forward-looking plans.
  • Build long-term trusting relationships at all levels within Enterprise Clients.
  • Work with Clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.
  • Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics and user behavior.
  • Be the Client's advocate inside the org to meet the Client's needs.
  • Host product demos, training, and onboarding processes for existing and prospective Clients.

Requirements:

  • 3-8 years of experience in client management, account management, or related roles.
  • Proven track record of leading diverse teams, consultants, and client portfolio.
  • Previous experience in tech/SaaS startups is strongly preferred.
  • Bachelor's or Master's degree from a Tier-1/Tier-2 accredited institute.
  • Startup-savvy, solid hustling, and problem-solving attitude.
  • Self-driven, highly organized, and able to multitask.
  • Ability to define and document customer success processes and best practices to deliver 10x customer experience.
  • Knack for problem-solving, keeping the client's interest in mind always.
  • Great storytelling skills.
  • Experience presenting to external stakeholders including to CxOs.


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