Client Growth Specialist
4 weeks ago
As a Client Growth Partner at Merito, you will play a crucial role in driving business growth and profitability for our Enterprise B2B SaaS clients.
The ideal candidate will possess a strong background in client management, account management, or related roles, with a proven track record of leading diverse teams and client portfolios.
This is an excellent opportunity to join a dynamic team and contribute to the success of our clients in a fast-paced, innovative environment.
- Key Responsibilities:
- Develop and manage client portfolios to drive business growth and profitability.
- Identify cross-sell and up-sell opportunities based on new product inventions and client needs.
- Plan and execute consulting and cross-sell / up-sell strategies for identified opportunities.
- Analyze client performance data to identify patterns and drive business KPIs and forward-looking plans.
- Build long-term trusting relationships at all levels within Enterprise Clients.
- Work with Clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.
- Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics & user behavior.
- Be the Client's advocate inside the org to meet the Client's needs.
Requirements:
- 3-8 years of experience in client management, account management, or related roles.
- Proven track record of leading diverse teams, consultants, and client portfolio.
- Previous experience in tech / SaaS startups is strongly preferred.
- Bachelor's or Master's degree from a Tier-1/ Tier-2 accredited institute.
- Startup-savvy, solid hustling, and problem-solving attitude.
- Self-driven, highly organized, and able to multitask.
- Ability to define and document customer success processes and best practices to deliver 10x customer experience.
- Knack for problem-solving, keeping the client's interest in mind always.
- Great storytelling skills.
- Experience presenting to external stakeholders including to CxOs.
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