Client Growth Specialist

4 weeks ago


Pune, Maharashtra, India Merito Full time

As a Client Growth Partner at Merito, you will play a crucial role in driving business growth and profitability for our Enterprise B2B SaaS clients.

The ideal candidate will possess a strong background in client management, account management, or related roles, with a proven track record of leading diverse teams and client portfolios.

This is an excellent opportunity to join a dynamic team and contribute to the success of our clients in a fast-paced, innovative environment.

  • Key Responsibilities:
  • Develop and manage client portfolios to drive business growth and profitability.
  • Identify cross-sell and up-sell opportunities based on new product inventions and client needs.
  • Plan and execute consulting and cross-sell / up-sell strategies for identified opportunities.
  • Analyze client performance data to identify patterns and drive business KPIs and forward-looking plans.
  • Build long-term trusting relationships at all levels within Enterprise Clients.
  • Work with Clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.
  • Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics & user behavior.
  • Be the Client's advocate inside the org to meet the Client's needs.

Requirements:

  • 3-8 years of experience in client management, account management, or related roles.
  • Proven track record of leading diverse teams, consultants, and client portfolio.
  • Previous experience in tech / SaaS startups is strongly preferred.
  • Bachelor's or Master's degree from a Tier-1/ Tier-2 accredited institute.
  • Startup-savvy, solid hustling, and problem-solving attitude.
  • Self-driven, highly organized, and able to multitask.
  • Ability to define and document customer success processes and best practices to deliver 10x customer experience.
  • Knack for problem-solving, keeping the client's interest in mind always.
  • Great storytelling skills.
  • Experience presenting to external stakeholders including to CxOs.


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