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IT Support Professional

4 weeks ago


Pune, India Mobile Programming Full time

Position:IT Support

Technical Skills- LMS, LOS, Production Support, Issue Tracking, Escalation Handling, Stakeholder Coordination, Shift Support, Documentation, Communication, Non-Technical Support

Experience:5 Years

City:Pune

Job Description:

We are looking for experienced Production Support Assistants with a strong background in non-technical support roles for a reputed organization in Pune

  • This is not a Business Analyst (BA) role
  • Key Requirements:Must have cleared Pre-Employment Requisites (PREP)
  • Minimum 5 years of relevant experience in production support
  • Familiarity with LMS (Loan Management System) and LOS (Loan Origination System) is mandatory
  • Ability to handle escalations, support end-users, and coordinate with internal teams
  • Strong communication and coordination skills
  • Ability to document and track issues effectively
  • Work Schedule:5-day working week (any 5 days, including Saturday or Sunday)
  • Rotational Shifts:10:00 AM 7:00 PM2:00 PM 11:00 PM

Key Skills:Production Support, Issue Tracking and Escalation ManagementAwareness of LMS and LOSNon-technical Stakeholder Coordination

  • Shift Flexibility