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IT Support Professional
4 weeks ago
Position:IT Support
Technical Skills- LMS, LOS, Production Support, Issue Tracking, Escalation Handling, Stakeholder Coordination, Shift Support, Documentation, Communication, Non-Technical Support
Experience:5 Years
City:Pune
Job Description:
We are looking for experienced Production Support Assistants with a strong background in non-technical support roles for a reputed organization in Pune
- This is not a Business Analyst (BA) role
- Key Requirements:Must have cleared Pre-Employment Requisites (PREP)
- Minimum 5 years of relevant experience in production support
- Familiarity with LMS (Loan Management System) and LOS (Loan Origination System) is mandatory
- Ability to handle escalations, support end-users, and coordinate with internal teams
- Strong communication and coordination skills
- Ability to document and track issues effectively
- Work Schedule:5-day working week (any 5 days, including Saturday or Sunday)
- Rotational Shifts:10:00 AM 7:00 PM2:00 PM 11:00 PM
Key Skills:Production Support, Issue Tracking and Escalation ManagementAwareness of LMS and LOSNon-technical Stakeholder Coordination
- Shift Flexibility