Customer support executive

Job Role: Customer Executive – International Voice Process

Location:

• Venue:

Gera Commerzone, SEZ Kharadi,

Vithal Nagar LTS Campus, Pune – 411014

Experience Required: Minimum 2 years in International Voice Process (preferably UK process)

Shift: Rotational shifts Weekly Offs: Rotational Transport: Door-to-door cab/shuttle OR pick-up from nearest nodal points

Key Requirements:

Excellent spoken English communication (UK process experience preferred)

Minimum 2 years' experience in an international voice/contact centre environment

Comfortable with night shifts and rotational weekly offs

No significant employment gaps (if any, proper reason required)

Willingness to work from the office

Job Description

Purpose of the roleTo provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

Collaboration across multiple digital channels to personalise each interaction with a customer.

Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.

Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.

Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.

Support teams within the business operations function as needed, including risk management, compliance and collections.

Comply with all regulatory requirements and internal policies related to customer care.

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels

.Analyst Expectations

Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.

Check work of colleagues within team to meet internal and stakeholder requirements.

Provide specialist advice and support pertaining to own work area.

Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.Make judgements based on practise and previous experience.Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.Build relationships with stakeholders/ customers to identify and address their needs.All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.Step into the role of Personal Banker at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. To be successful as a Personal Banker at Barclays, you should have below critical skills.Excellent Customer service.Strong experience in International contact center.Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.Build relationships with stakeholders/ customers to identify and address their needs.Make judgements based on practice and previous experience.You may be assessed on provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. key critical skills relevant for success in role, such as change and transformation, business acumen, strategic thinking , as well as job-specific technical skills.

Job Types: Full-time, Permanent

Pay: ₹54, ₹62,000.00 per month

Application Question(s):

• Do you have experience in International Voice Process?
• Comfortable working from the office in Pune ?
• Available for the interview F2F?
• Notice Period

Education:

• Bachelor's (Preferred)

Experience:

• international voice/contact centre environment: 2 years (Preferred)

Location:

• Pune, Maharashtra (Preferred)

Work Location: In person