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Voice Support L2

3 months ago

mumbai, India Jio Full time

1. The position is responsible for Managing and Administrating VoIP and TDM consulting engagements.

2. The primary focus of this position is to support VoIP deployments of Cisco & Avaya Voice Network setup of RIL.

3. Comprehensive knowledge of Cisco Unified Communication Manager (CUCM) 10.X/11.X/12.X/14.X and Voice Technologies Avaya Call Manager, Avaya Media Server, Avaya Media Gateway

4. Good knowledge of HPSM ticketing tool and ITSM proces

5. Co-ordination with Service Providers in case of major incident from Providers end

6. Good Hands-on Cisco UCS Server, ESXi, Cisco Unified Applications, Cisco ISR Gateways

7. Sound knowledge of E1, FXO, FXS Configuration PVDM resources

8. Good knowledge in Routing and Switching and Network infrastrcture

9. Good understanding of TDM, H.323 & MGCP and SIP protocols

10. Good knowledge of Call Centre setup to support various Helpdesk

11. Good knowledge of Contact Centre Report structures

12. Knowledge of Ameyo Contact Centre Set up will be an added advantage

13. Understanding of TRAI regulatory will be an added advantage

14. Good knowledge and experience on troubleshooting Voice Infrastructure related issues.

15. Maintaining and achieving the agreed SLA & SBDs and drive the team for same

16. Responsible for staging, configuration, implementation, and support for VoIP installations as necessary

Necessary :

  • Graduate in Engineering (Preferred with Telecom background)

Desirable :

  • Good Communication and Project Management Skills
  • Voice Certifications like CCNA- Voice and above

Necessary

  • 3-4 Years in Similar capacity
  • Experience in Avaya , Cisco, basic Call center set-up
  • Experience in Cisco CUCM, Voice Gateways, CUBE configuration
  • MGCP,H323 protocols, SIP,