L1 L2 Support

2 months ago


Mumbai, India Vimerse Infotech inc Full time
Job Role:L1 & L2 SupportLocation:(Bangalore Noida Pune Mumbai Hyderabad)Exp:35 yrsWork Mode: RemoteShift Timing:6:30 PM to 3:30 PM
Roles & Responsibility:Mac Windows Application Troubleshooting Remote With good connectivity and power backup and availability for calls
Key Responsibilities:
  • L1 Support:
  • Provide firstline support for issues related to Mac and Windows applications.
  • Troubleshoot and resolve common software issues including installation problems performance issues and application errors.
  • Assist users with basic configurations settings adjustments and software updates.
  • Document and track support requests using our ticketing system.
  • Escalate complex issues to L2 support as needed.
  • L2 Support:
  • Handle more advanced troubleshooting for Mac and Windows applications.
  • Diagnose and resolve complex application issues including compatibility problems and indepth software conflicts.
  • Perform root cause analysis and provide solutions or workarounds for recurring issues.
  • Collaborate with development teams or vendors to resolve issues that require deeper technical insight.
  • Maintain detailed records of troubleshooting steps and resolutions.

windows troubleshooting,remote support,application,ticketing system,windows,collaboration with development teams,troubleshooting,mac troubleshooting,root cause analysis


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