Technical Support Professional

1 week ago


Mumbai, Maharashtra, India Smart Search Consultants Full time

Job Summary:

We are seeking an experienced Technical Support Engineer to join our team at Smart Search Consultants. As a Technical Support Engineer, you will be responsible for providing L1/L2 support for our medium-sized web-based applications/systems.

Key Responsibilities:

  • Resolve Tickets: Respond to and resolve tickets raised by the business team in a timely manner, ensuring no tickets are left unattended.
  • Provide Handover: Ensure seamless handover between shifts, maintaining issue lists, and ensuring timely closure.
  • SLA Adherence: Ensure adherence to Service Level Agreements (SLAs) for tickets.

Requirements:

  • Qualification: Engineering Graduate.
  • Total Experience: 2-5 years.
  • Technical Skills:
    • Unix Shell Scripting
    • SQL Queries (any RDBMS database like Oracle, SQL)
    • Knowledge of Apache httpd server & Tomcat deployment process
    • Basic knowledge of Java (preferred)
  • Experience:
    • Experience in Monitoring tool and incident, problem, release & request management.
    • Providing L1/L2 support for medium-sized web-based applications/systems.
    • Working with Linux/Unix.
  • Soft Skills:
    • Good communication skills (oral & written)

Working with Client & Managing Escalations:

Should have handled multiple applications and worked closely with business users. Should have experience providing L1/L2 support for medium-sized web-based applications/systems.

Service Now or Any Ticketing Tool:

Should have handled multiple applications and worked closely with business users.



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