Technical Support Professional
1 week ago
Job Summary:
We are seeking an experienced Technical Support Engineer to join our team at Smart Search Consultants. As a Technical Support Engineer, you will be responsible for providing L1/L2 support for our medium-sized web-based applications/systems.
Key Responsibilities:
- Resolve Tickets: Respond to and resolve tickets raised by the business team in a timely manner, ensuring no tickets are left unattended.
- Provide Handover: Ensure seamless handover between shifts, maintaining issue lists, and ensuring timely closure.
- SLA Adherence: Ensure adherence to Service Level Agreements (SLAs) for tickets.
Requirements:
- Qualification: Engineering Graduate.
- Total Experience: 2-5 years.
- Technical Skills:
- Unix Shell Scripting
- SQL Queries (any RDBMS database like Oracle, SQL)
- Knowledge of Apache httpd server & Tomcat deployment process
- Basic knowledge of Java (preferred)
- Experience:
- Experience in Monitoring tool and incident, problem, release & request management.
- Providing L1/L2 support for medium-sized web-based applications/systems.
- Working with Linux/Unix.
- Soft Skills:
- Good communication skills (oral & written)
Working with Client & Managing Escalations:
Should have handled multiple applications and worked closely with business users. Should have experience providing L1/L2 support for medium-sized web-based applications/systems.
Service Now or Any Ticketing Tool:
Should have handled multiple applications and worked closely with business users.
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