Advanced Support Professional

5 days ago


Mumbai, Maharashtra, India Arbor Education Full time
Job Title: Advanced Support AnalystAbout the Role

We are seeking an experienced Advanced Support Analyst to join our team at Arbor Education. As an Advanced Support Analyst, you will be responsible for providing exceptional customer service to our schools and customers, troubleshooting complex technical issues, and delivering training and support to enhance their experience.

Key Responsibilities
  • Provide advanced technical support to schools and customers via phone, email, and remote tools.
  • Troubleshoot complex technical issues and resolve them in a timely and efficient manner.
  • Deliver training and support to customers to enhance their experience and improve their use of our products.
  • Work closely with internal teams to resolve issues and improve our services.
  • Meet and exceed customer satisfaction targets and ensure a high level of customer engagement.
  • Stay up-to-date with our products and services and provide expert knowledge to our customers.
  • Contribute to the development of our knowledge base and documentation to ensure that customers have access to accurate and helpful information.
Requirements
  • 2+ years of experience in a technical support role, preferably in the education sector.
  • Excellent technical skills and knowledge of our products and services.
  • Strong customer service and communication skills, with the ability to work with customers at all levels.
  • Ability to work independently and as part of a team, with a strong sense of ownership and accountability.
  • Highly organized and able to prioritize tasks effectively, with a focus on delivering high-quality results.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer

We offer a competitive salary and benefits package, including 32 days' annual leave, dedicated professional development training, and access to our wellbeing team. We are committed to providing a supportive and inclusive work environment, and we welcome applications from candidates with diverse backgrounds and experiences.

If you are a motivated and experienced technical support professional looking for a new challenge, please apply today



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