Support Professional

1 week ago


Mumbai, Maharashtra, India Interpublic Group Full time

Job Summary

The Support Analyst role at Interpublic Group is responsible for handling daily operations such as user management, license allocation and functional support, escalating more complex issues to the relevant team members or third-party technology partners, as needed.

Key Responsibilities

  • Provide first-line technical support for software, and application-related issues through Helix (ITSM Tool).
  • Log all service desk calls and tickets accurately in Helix (ITSM Tool) ensuring detailed information is captured.
  • Identify, diagnose, and resolve issues, escalating to second/third-line support when necessary.
  • Assist with queries and issues related to specific applications and software used by the organization.
  • Provide end-user guidance on application functionality, configuration, and usage.
  • Offer guidance and training to users on basic IT and application-related queries.
  • Provide excellent customer service by ensuring issues are resolved in a timely and professional manner.
  • Assist with user account creation and permissions management.
  • Maintain accurate and up-to-date documentation of solutions and processes.
  • Contribute to the knowledge base by documenting common issues and resolutions for future reference.
  • Liaise with other support teams and departments to ensure seamless service delivery.
  • Communicate clearly and effectively with users at all levels of technical proficiency.
  • Provide feedback to management on recurring issues and suggest improvements to IT services and processes.

Requirements

  • Basic understanding of IT systems, networks, and applications.
  • Familiarity with common operating systems (Windows, MacOS) and standard software applications (Microsoft Office, etc.)
  • Basic knowledge of application support and troubleshooting.
  • Strong verbal and written communication skills.
  • Ability to explain technical issues to non-technical users in a clear, patient manner.
  • Analytical thinking and troubleshooting skills with a focus on delivering solutions.
  • Ability to quickly diagnose and prioritize issues based on business impact.
  • Strong focus on customer satisfaction and providing high-quality service.
  • Patience, empathy, and a positive attitude when dealing with user concerns.
  • Previous experience in a service desk or application support role.
  • Knowledge of ITIL practices or certification.
  • Experience with service desk software such as Helix or equivalent tools.

  • Support Professional

    2 weeks ago


    Mumbai, Maharashtra, India NMIMS Full time

    Support ProfessionalNMIMS is seeking a highly skilled Support Professional to join our team. The ideal candidate will have a Bachelor's Degree and 3-5 years of experience in general administration and coordination. Key responsibilities include providing administrative support, coordinating tasks, and maintaining accurate records.Key Skills:Excellent...


  • Mumbai, Maharashtra, India Shikshakji Full time

    Job Title: Administrative Support ProfessionalAbout the Role:Shikshakji is seeking a highly organized and detail-oriented Administrative Support Professional to join our team in Mumbai. As an Administrative Support Professional, you will be responsible for providing administrative support to our team, including filing, organizing documents, and managing...


  • Mumbai, Maharashtra, India Ark People Housing Care Full time

    About the RoleJoin Ark People Housing Care as a Support Professional in Arbroath, supporting vulnerable individuals with a range of disabilities.Key ResponsibilitiesWorking with colleagues to support individuals in their daily lives.Developing and maintaining relationships with supported people.Providing individual care and support.What We OfferCompetitive...


  • Mumbai, Maharashtra, India Reliance Industries Limited Full time

    Job ResponsibilitiesAdministrative SupportMeetings and CoordinationCommunication and RecordsAt Reliance Industries Limited, we seek an Administrative Support Professional to provide exceptional support to our team. The ideal candidate will have excellent interpersonal communication skills, effective time management, and proficiency in Microsoft...


  • Mumbai, Maharashtra, India Sayaji Realty Full time

    Job Title: Executive Support ProfessionalWe are seeking an exceptional Executive Support Professional to join our team at Sayaji Realty. The successful candidate will provide high-level support to senior executives, ensuring seamless day-to-day operations and enabling them to focus on strategic initiatives.Key Responsibilities:Schedule Management: Manage and...


  • Mumbai, Maharashtra, India Arbor Education Full time

    Job Title: Advanced Support AnalystAbout the RoleWe are seeking an experienced Advanced Support Analyst to join our team at Arbor Education. As an Advanced Support Analyst, you will be responsible for providing exceptional customer service to our schools and customers, troubleshooting complex technical issues, and delivering training and support to enhance...


  • Mumbai, Maharashtra, India International Flavors & Fragrances Full time

    Job SummaryWe are seeking a highly skilled Sales Support Professional to join our team in Mumbai, India. As a Sales Support Professional, you will play a critical role in coordinating with customers to ensure timely receipt of purchase orders and maintaining lead times.Key ResponsibilitiesEnsure accurate and timely receipt of Purchase OrdersVerify pricing...


  • Mumbai, Maharashtra, India KAARYA Facilities And Services Ltd Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Professional to join our team at KAARYA Facilities And Services Ltd. As an Executive Assistant - Administrative Support, you will play a vital role in ensuring the smooth operation of our day-to-day activities.Key ResponsibilitiesOrganize and prioritize tasks to ensure...


  • Mumbai, Maharashtra, India NMIMS Full time

    Job Description:Role Overview:The ideal candidate for this role at NMIMS will be a highly organized and skilled professional with a Bachelor's Degree and relevant experience.Key Responsibilities:Providing administrative support to the team.Maintaining accurate records and databases.Developing and implementing effective coordination...


  • Mumbai, Maharashtra, India K J Somaiya College of Engineering Full time

    Administrative Assistant Job DescriptionAt K J Somaiya College of Engineering, we are seeking an efficient and organized Administrative Support Professional to join our team. Key responsibilities include:Providing administrative support to faculty and staff members.Handling correspondence and maintaining records.Coordinating events and meetings.Assisting...


  • Mumbai, Maharashtra, India Investec Full time

    At Investec, we're looking for a highly skilled Administrative Support Professional to join our team. As an Executive Assistant, you'll play a key role in supporting our Management team in a fast-paced and dynamic environment.About the RoleManage complex calendars, coordinate travel arrangements, and prepare correspondence with attention to detail.Provide...


  • Mumbai, Maharashtra, India JewelsHire Full time

    JewelsHire is a distinguished leader in the realm of jewellery industry recruitment. We are seeking a highly skilled and experienced professional to join our team as an Administrative Support Professional.Key Responsibilities:Assist in day-to-day administrative activities, ensuring seamless operations and high productivity levels.Promptly address and respond...


  • Mumbai, Maharashtra, India Snaphunt Full time

    The OpportunityWe are seeking a highly skilled and organized Administrative Support Professional to join our team at Snaphunt. This role will provide general administrative assistance to our executives, covering a diverse range of tasks.Key Responsibilities:Receiving and screening incoming calls and emails, determining priorities, and managing the...


  • Navi Mumbai, Maharashtra, India VIBRANT STAFFING SOLUTIONS PVT LTD Full time

    Customer Support Executive Job OverviewVibrant Staffing Solutions Pvt Ltd seeks a highly skilled Customer Support Executive to provide exceptional customer service and support to our clients. This full-time position is based in Navi Mumbai, Maharashtra, India.Key Qualifications and SkillsExcellent verbal and written communication skillsStrong problem-solving...


  • Navi Mumbai, Maharashtra, India SSS Placement Consultant & Event Management Full time

    Professional Support for Senior LeadershipWe are seeking a highly skilled and experienced Executive Assistant to join our team at SSS Placement Consultant & Event Management.The ideal candidate will be a proactive and organized individual, proficient in calendar management, email drafting, and external/internal communication.The Role & Responsibilities...


  • Navi Mumbai, Maharashtra, India Lloyd's Register Full time

    Job SummaryWe are seeking a highly skilled Administrative Support Professional to join our Pre-Contract team. As a key member of our team, you will provide administrative support to help us meet our business objectives and KPIs.Key ResponsibilitiesPrioritise and process documentation/data/information in accordance with local business requirements and agreed...


  • Navi Mumbai, Maharashtra, India VIBRANT STAFFING SOLUTIONS PVT LTD Full time

    Job Overview:Vibrant Staffing Solutions Pvt Ltd is seeking a Customer Support Associate to provide exceptional customer service and support to our clients. This full-time position is based in India and requires strong communication skills, problem-solving abilities, and empathy.Key Responsibilities:Handle customer calls professionally and provide prompt...


  • Mumbai, Maharashtra, India ConnectWise Full time

    Role Summary:The Software Support Specialist I performs technical support tasks for ConnectWise partners, focusing on resolving product issues and providing assistance with questions. This role collaborates with cross-functional teams to identify, troubleshoot, and document issues, ensuring a positive experience for ConnectWise partners.Duties and...


  • Mumbai, Maharashtra, India JewelsHire Full time

    JewelsHire is a distinguished leader in the realm of jewellery industry recruitment. We are seeking a highly skilled and experienced Administrative Support Professional to join our team at a renowned jewellery manufacturer located in Andheri East, Mumbai.Key Responsibilities:Assist in day-to-day administrative activities, ensuring seamless operations and...


  • Mumbai, Maharashtra, India 2coms Full time

    Greetings,At 2coms, we are seeking a highly skilled Administrative Support Professional to join our team in Mumbai.This is a fantastic opportunity for a talented individual to take on a challenging role and contribute to the success of our technology company.The ideal candidate will have a strong typing speed of 50-60 WPM and be able to work in a fast-paced...