L2 Desktop Support Engineer

3 months ago


Navi Mumbai, India Excis Compliance ltd Full time

Supervise mentor and guide theIT Help Desk team.

Conduct regularteam meetings to discuss performance updates andstrategies.
Provide technicalassistance and support for escalatedissues.
Stay updated with thelatest technology trends and ensure the team is aware of thesechanges.
Maintain a high level ofcustomer service and ensure customer inquiries are handledprofessionally
Maintain detailedrecords of support requests solutions and performancemetrics.
Lead and manage the ITHelp Desk team to ensure efficient operation and highqualitysupportservices.

RequirementsProven experience as L2 Desktop Support Engineer.
Ability to handle difficultsituations and manage customerexpectations.
Have a goodknowledge of Office 365.
Overseethe administration and support of Microsoft 365 applicationsincluding Exchange Online SharePoint OneDrive Teams and Officeapplications.
Ability to explaincomplex Microsoft 365 concepts and features to both technical andnontechnical users.
Provideadvanced support for VMrelatedissues

Proven experience as L2 Desktop Support Engineer. Ability to handledifficult situations and manage customer expectations. Have a goodknowledge of Office 365. Oversee the administration and support ofMicrosoft 365 applications including Exchange Online, SharePoint,OneDrive, Teams, and Office applications. Ability to explaincomplex Microsoft 365 concepts and features to both technical andnon-technical users. Provide advanced support for VM-relatedissues

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