L2 Desktop Support Engineer
3 months ago
Supervise mentor and guide theIT Help Desk team.
Provide technicalassistance and support for escalatedissues.
Stay updated with thelatest technology trends and ensure the team is aware of thesechanges.
Maintain a high level ofcustomer service and ensure customer inquiries are handledprofessionally
Maintain detailedrecords of support requests solutions and performancemetrics.
Lead and manage the ITHelp Desk team to ensure efficient operation and highqualitysupportservices.
RequirementsProven experience as L2 Desktop Support Engineer.
Ability to handle difficultsituations and manage customerexpectations.
Have a goodknowledge of Office 365.
Overseethe administration and support of Microsoft 365 applicationsincluding Exchange Online SharePoint OneDrive Teams and Officeapplications.
Ability to explaincomplex Microsoft 365 concepts and features to both technical andnontechnical users.
Provideadvanced support for VMrelatedissues
Proven experience as L2 Desktop Support Engineer. Ability to handledifficult situations and manage customer expectations. Have a goodknowledge of Office 365. Oversee the administration and support ofMicrosoft 365 applications including Exchange Online, SharePoint,OneDrive, Teams, and Office applications. Ability to explaincomplex Microsoft 365 concepts and features to both technical andnon-technical users. Provide advanced support for VM-relatedissues
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L2 Desktop Support Engineer
4 weeks ago
navi mumbai, India Excis Compliance ltd Full timeSupervise mentor and guide the IT Help Desk team. Conduct regular team meetings to discuss performance updates and strategies. Provide technical assistance and support for escalated issues. Stay updated with the latest technology trends and ensure the team is aware of these changes. Maintain a high level of customer service and ensure...
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L2 Desktop Support Engineer
2 months ago
Navi Mumbai, India Excis Compliance ltd Full timeSupervise mentor and guide the IT Help Desk team. Conduct regular team meetings to discuss performance updates and strategies. Provide technical assistance and support for escalated issues. Stay updated with the latest technology trends and ensure the team is aware of these changes. Maintain a high level of customer service and ensure...
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Senior Desktop Support Specialist
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Navi Mumbai, Maharashtra, India Excis Compliance ltd Full timeJob Title: L2 Desktop Support EngineerAt Excis Compliance ltd, we are seeking a highly skilled and experienced L2 Desktop Support Engineer to join our team. As a key member of our IT Help Desk team, you will be responsible for providing technical assistance and support to our customers.Key Responsibilities:Supervise, mentor, and guide the IT Help Desk team...
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Senior Desktop Support Specialist
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Desktop Support
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Desktop Support
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Desktop Support
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Desktop Support Engineer
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Desktop Support Engineer
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Desktop Support Specialist
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Desktop Support Specialist
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Desktop Support Specialist
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Desktop Support Specialist
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Desktop Support Engineer
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Mumbai/Jodhpur/Navi Mumbai, IN 3i infotech Full timeJob Type : Full-timeJob Summary : We are seeking a Desktop Support Engineer to provide technical support, troubleshooting, and maintenance for computer systems, hardware, and software in our organization. This role is essential for ensuring that employees have reliable access to technology resources and receive timely assistance with IT-related issues. The...
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Desktop Support Specialist
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L2 Desktop Support
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