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Support Analyst

4 months ago

pune, India NCS Group Full time
Are you looking for value-adding and impactful work?
Do you want to make a difference with your expertise?
With us, you’ll be able to make it happen.
NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.
We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
What we do
We drive our passion for harnessing technology.
We bring people and technology together.
We advance communities and transform industries.
We’re searching for Technical Support Analyst to be part of our diverse team of talent here at NCS
If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to talk with you
What we seek to accomplish together:
Actively participates in the support of IAM solutions using SailPoint Identity IQ, One Identity Safeguard, and Silver Fort.
Maintain and troubleshoot custom integrations with various applications, systems, and directories using API and connectors provided by SailPoint and One Identity.
Ensure data synchronization and establish seamless communication between different platforms.
Ensure the IAM solutions adhere to security best practices and comply with relevant regulatory standards.
Maintain comprehensive technical documentation, including design specifications, configurations, and integration details.
Customize workflows, forms, rules, roles, policies, and reports to meet business requirements.
Champion problem management best practices, drive root cause resolution, and reduce future incidents.
Job Requirements:
Experience with core IDAM technologies such as SailPoint, Safeguard, and silver fort.
Experience in IT Operations support roles following ITIL practices.
Experience with maintenance of SailPoint workflows (Joiner / Mover / Leaver / Approvals).
Experience with working with leadership and engineers.
Excellent analytical and creative problem-solving skills
Excellent listening, interpersonal, written, and oral communication skills
Experience working in team-oriented, collaborative environment.
About NCS Group
We want to create the extraordinary and to impact millions of people every day.
We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top-quality services.
We want to invest in you
Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.
We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.
We’re here to make the extraordinary happen.
Learn more at ncs.co and our LinkedIn Career site.
All profiles are handled with the highest level of confidentiality.