TAP Support Analyst

2 weeks ago

PUNE, India Cognizant Full time

Cognizant Hiring Temenos TAP Production Support Analyst

Experience: 5 - 13yrs

Location: Chennai.

JD:

JOB DESCRIPTION

Job Title: TAP Production Support Analyst (L2)

Reporting to: Lead

Background

The TAP Production Support Analyst is responsible for IT application support activities including maintenance, administration, and second line support. They will work closely with the Service Desk to provide second line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests.

Responsibilities:

• Assist with troubleshooting by partnering with other IT teams across the organization (Business Technology, Infrastructure, etc)

• Manage assigned tickets by providing analysis and solution where applicable

• Perform daily system sanity checks to ensure all systems are up and running

• Perform status / scheduled checks for related issues

• Follow department processes for issue resolution, escalation, and triage

• Maintain positive attitude and customer advocate through product issue resolution

• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.

• Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.

• As required, provide timely communication to users on the status of their service requests and incidents.

• As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.

• Ensure problem prevention methods are continuously applied to improve service levels and reduce costs.

• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.

• Monitor the availability, performance and throughput of supported IT applications.

• Provide recommendations for system performance improvements

• Prioritize and schedule assigned support activities and tasks.

• Maintain IT application support technical documentation.

• Participate in Disaster Recovery (DR) activities as required.

• Participate in Deployment related support and System Sanity check activities

• Analysis of logs (Application, Database and Error logs)

• Monitor TAP performance issues inclusive of Memory utilization, CPU utilization

• Provide immediate fixes (Data Patching), non-code related or workaround for Incidents and Service Requests

Requirements:

A Bachelor degree - Information Technology or equivalent qualifications

Knowledge of end to end Temenos Triple A / Wealthsuite components

Strong knowledge of validation of data between T24 and TAP (B2F/F2B).

Very Good Knowledge of JIRA, HPSM, MS Excel

Experience and technical knowledge on Databases(Oracle) and Unix/Linux scripting

Preferably prior usage of Dynatrace and Splunk logs to identify/troubleshoot issues

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