TAP Support Analyst
1 month ago
Cognizant Hiring Temenos TAP Production Support Analyst
Experience: 5 - 13yrs
Location: Chennai.
JD:
JOB DESCRIPTION
Job Title: TAP Production Support Analyst (L2)
Reporting to: Lead
Background
The TAP Production Support Analyst is responsible for IT application support activities including maintenance, administration, and second line support. They will work closely with the Service Desk to provide second line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests.
Responsibilities:
• Assist with troubleshooting by partnering with other IT teams across the organization (Business Technology, Infrastructure, etc)
• Manage assigned tickets by providing analysis and solution where applicable
• Perform daily system sanity checks to ensure all systems are up and running
• Perform status / scheduled checks for related issues
• Follow department processes for issue resolution, escalation, and triage
• Maintain positive attitude and customer advocate through product issue resolution
• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
• Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
• As required, provide timely communication to users on the status of their service requests and incidents.
• As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
• Ensure problem prevention methods are continuously applied to improve service levels and reduce costs.
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Monitor the availability, performance and throughput of supported IT applications.
• Provide recommendations for system performance improvements
• Prioritize and schedule assigned support activities and tasks.
• Maintain IT application support technical documentation.
• Participate in Disaster Recovery (DR) activities as required.
• Participate in Deployment related support and System Sanity check activities
• Analysis of logs (Application, Database and Error logs)
• Monitor TAP performance issues inclusive of Memory utilization, CPU utilization
• Provide immediate fixes (Data Patching), non-code related or workaround for Incidents and Service Requests
Requirements:
A Bachelor degree - Information Technology or equivalent qualifications
Knowledge of end to end Temenos Triple A / Wealthsuite components
Strong knowledge of validation of data between T24 and TAP (B2F/F2B).
Very Good Knowledge of JIRA, HPSM, MS Excel
Experience and technical knowledge on Databases(Oracle) and Unix/Linux scripting
Preferably prior usage of Dynatrace and Splunk logs to identify/troubleshoot issues
-
Business Analyst
3 weeks ago
Pune, Maharashtra, India Crescendo Global Full timeWe are seeking a qualified candidate experienced with of Business Analyst within the Corporate Functions Technology team, who can play a pivotal role in analyzing the business needs of Finance and Risk portfolios, spearheading innovative solutions and process enhancements.Location : PuneYour Future Employer: One of the leading savings and investments...
-
Programmer Analyst
4 weeks ago
Pune, Maharashtra, India Cognizant Technology Solutions Full timeSr. Application AnalystQualification:Science / Engineering GraduateResponsibility:Stakeholder Management: Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.Service Management: Manage tickets and tasks escalated...
-
T24 Business Analyst
4 weeks ago
Pune, Maharashtra, India Cognizant Technology Solutions Full timeCognizant is Hiring T24 Business Analyst Location: Chennai / PuneExp: 9 - 15years.JD:Job Title – T24 Business Analyst (L2 Finance)Designation: ManagerBackgroundThe T24 L2 Business Analyst is responsible for analyzing issues raised in production environment and provide resolution to the L3 development team for the finance and tax streams. This is a great...
-
SAP Security Analyst
3 weeks ago
Pune, Maharashtra, India Inno Protech Solutions Private Limited Full timeJob Description :As a Security Analyst, you will work on an SAP Security team along with other Security Analysts to analyze, build and maintain the Enterprise SAP Security Roles in a quality manner to support multiple divisions of the business within John Deere. This level operates with moderate autonomy on a team, with access to senior team members or Scrum...
-
ITSM Analyst
3 weeks ago
Pune, Maharashtra, India Xenspire Technologies Full timeJob Title : ITSM AnalystExperience : 8 yearsLocation : PuneKey Responsibilities :- Investigating, training & documenting different business units, and on-boarding them to company ITSM processes.- Gathering various ITSM related information and documenting solutions/applications within standard application portfolio systems.- Asset and configuration...
-
Business Analyst
3 weeks ago
Pune, Maharashtra, India ARR Recruitment Solutions Full timeJob Description :- Being a ServiceNow Business Analyst, you will be responsible for leading end-to-end ServiceNow product lifecycle, from requirements analysis through production support.- Business Analysis at Tech Mahindra consists of analysing customer requirements, preparing user stories, crafting detailed solution documents for product enhancements, and...
-
PBWM Business Analyst
2 weeks ago
Pune, Maharashtra, India Corpxcel Consulting Full timeJob Title : Personal Banking and Wealth Management (PBWM) Business Analyst Location : Pune, India Exp : 5+ YearsJob Type : Full-TimeDepartment : Personal Banking and Wealth Management About the Role :As a PBWM Business Analyst, you will play a pivotal role in bridging the gap between IT and the business within our Personal Banking and Wealth Management...
-
Fraud Analyst BFSI
2 weeks ago
Pune, Maharashtra, India timesjobs Full timeFraud Analyst (BFSI)- Pune (5- 7 Years Of Experience)Fraud Analyst (BFSI)- Pune (5- 7 Years Of Experience) A Client of Analytics Vidhyamultiple INR LPA Experience : - 7 YRSOpenings:3Details:Job Responsibilities:Identify fraudulent transactions by observing customer transactionsTravel to branches and understand the business and develop hypothesis relating to...
-
EY - Business Analyst - Ariba/Fieldglass
3 weeks ago
Pune, Maharashtra, India Ernst and Young Services Pvt. Ltd Full timeLocation : India , Pune (Preferred)Technology Experienced in :- Fieldglass, Ariba Contracts. - Multiple Technology experience among Materials Management (SAP MM), Ariba Contracts, Ariba Sourcing, Fieldglass is added advantage and preferred.Functional :- 7+ years of working on Procurement Transformation Projects as a Data Analyst.- The candidate should be an...
-
Senior Analyst
2 weeks ago
Pune, Maharashtra, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 10 - 15%What you will be doing • As a Managed Service Operations Analyst, you will work with , Cash & Data Reconciliations, Cash Reporting & Break Management, Compliance reporting, Loan/non-loan wire...
-
ZiMetrics Technologies
3 weeks ago
Pune, Maharashtra, India Zimetrics Technologies Private Limited Full timeOverview : We are seeking a talented Technical Business Analyst with expertise in the AdTech domain to join our team. As a Technical Business Analyst, you will play a critical role in bridging the gap between business stakeholders and technical teams, with a focus on AdTech solutions. You will be responsible for understanding business requirements,...
-
Research Analyst Customer Success
5 days ago
Pune, Maharashtra, India timesjobs Full timeResearch Analyst (Customer Success)The Research Analyst who will be responsible for conducting data-driven research to improve customer experience, collaborating with teams to identify trends and opportunities, and monitoring industry dynamics.Experience 1 to 3 yrsJob Type Full timeLocation PuneDate Posted Jan 31, 2024ProMobi Technologies Pvt. Ltd.Your...
-
Senior Actuarial Analyst
4 weeks ago
Pune, Maharashtra, India Principal Global Services Full timeResponsibilitiesDesignation: Senior Actuarial AnalystIndicative years of experience: 3-8 YearsBusiness Unit: ITLocation: PuneRole Description: Develop, test and maintain applications with established processes while building holistic understanding of the underlying applications and domainKey Responsibilities:Develop and maintain technical designs based on...
-
Principal Analyst
2 weeks ago
Pune, Maharashtra, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 15 - 25%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our...
-
Lead EDI Analyst
3 weeks ago
Pune, Maharashtra, India Techno Wise Full timeLead EDI Analyst Job Description :We are currently seeking an experienced EDI professional with deep knowledge in various EDI formats, good understanding EAI platform, SAP IDOC's and working knowledge of Retail S4 HANA to support our global platform. The ideal candidate will be a dynamic problem solver with a track record for building and delivering...
-
Sr Principal Analyst
2 weeks ago
Pune, Maharashtra, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Margins (Analyst, Senior Analyst, Lead Analyst) – Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...
-
Pune, Maharashtra, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%re you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...
-
SAP ABAP Consultant
3 weeks ago
Pune, Maharashtra, India Employee Hub Full timeResponsibilities :- Analyze, design, develop, test, and implement complex ABAP programs, reports, forms, interfaces, conversions, and enhancements.- Leverage expertise in core ABAP functionalities including reports, enhancements, conversion programs, SAPScript, SmartForms, BDC, DMEE, LSMW, Exits, Dialog Programming, Data Dictionary, RFCs, and BADIs.- Possess...
-
Technical Support Analyst
3 weeks ago
Pune, Maharashtra, India DXC Luxoft Full timeMandatory Skills Description :- Ideally 3+ years of hands-on experience with support background across multiple operating systems- Working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter- Good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases ability to solve...
-
Business Analyst/Functional Consultant
1 week ago
Pune, Maharashtra, India iitjobs Inc Full timeResponsibilities :- Gather and document detailed requirements from stakeholders, ensuring alignment with business objectives and user needs.- Define and document both functional and non-functional requirements, considering aspects such as performance, scalability, security, and usability.- Break down requirements into manageable backlogs and use cases for...