ITSM Analyst

3 weeks ago

Pune, Maharashtra, India Xenspire Technologies Full time

Job Title : ITSM Analyst


Experience : 8 years


Location : Pune


Key Responsibilities :


- Investigating, training & documenting different business units, and on-boarding them to company ITSM processes.


- Gathering various ITSM related information and documenting solutions/applications within standard application portfolio systems.


- Asset and configuration management. Gather CMDB high level data for new or existing business unit.


- Building end2end support models for various platforms/countries or solutions.


- Using defined Service Transition & Design process, migrating process from one ITSM tool to other ITSM tool.


- Training different markets on ITSM usage and processed used in company.


- Presenting and gathering Data.


- Documentation : Maintain detailed documentation of the transition process, including standard operating procedures, project plans, and post-transition reports.


Other Responsibilities :


- Project Planning : Collaborate with stakeholders, including IT teams, business units, and application owners, to gather documentation about in country market scope of applications, platforms.


- Communication : Regularly communicate with key stakeholders, providing updates on the progress of the transition, addressing concerns, and soliciting feedback.


- Training and Knowledge Transfer : Sharing materials to ensure that end-users and IT staff are adequately prepared to work with the new IT environment.


- Creating transitional plans and documents to outline project expectations, scope, schedule, and budget requirements.


- Conducting workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies.


- Ensuring that transitions are planned and conducted in a timely manner and within budget.


Qualifications and Skills :


- Bachelor's degree in Information Technology, Computer Science, or a related field. Advanced degrees or certifications are advantageous.


- Proven experience as ITSM analyst, any ITIL practice analysis, Service Design analyst, IT project management, with a focus on ITSM or organizational changes.


- Strong knowledge of ITIL v3 or v4


- Exceptional communication and people skills to engage with stakeholders at all levels of the organization.


- Solid understanding of change management principles and practices.


- Knowledge of relevant industry standards and compliance requirements.


- The role of an ITSM Analyst is critical in ensuring the continuity and success of IT-related changes within an organization.


- By meticulously planning and executing transitions, this professional ensures that the business can harness the benefits of modern technologies and processes while minimizing any potential disruptions.


- Ability to prioritize in real time and manage multiple tasks along a parallel process.


- Ability to develop and maintain strong relationships with other IT personnel and business.


- Experience with ITSM frameworks

(ref:hirist.tech)

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