Support Analyst-1
2 months ago
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KEY EXPECTED ACHIEVEMENTS
• Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø Provides the solution to users. Ø Identifies and communicates potential workarounds. Ø Informs users on the status of incident processing. Ø Provides the link with level 3. Ø Continues from the handling of the incident until its closure.
• Service Request processing. Ø Takes into account RH requests Ø Processes RH or forwards it to a contributor Ø Informs users on the status of RH treatments. Ø Continues the treatment of the RH until its closure
• Contributes to the analysis of root causes linked to incidents, (Problem Management) Ø Participates or even leads the analysis of root causes of incidents. Ø Transmits the result to the contributors in charge of implementing the patches.
• Exploits the monitoring of services. Ø Exploits the monitoring set up by the construction and/or infrastructure teams. Ø Takes into account the alert and informs potential contributors to anticipate impacts on users
• Validates changes in production (change management) Ø Analyses exchange requests to measure their impact on users. Ø Rejects or accepts the change based on his/her analysis. Ø If the exchange is accepted, Inform users of the potential impacts if the exchange is acceptable. Ø If the exchange is rejected, provide arguments to the exchange coordinator.
• Contributes to the continuous improvement of applications. Ø Feed back to the development teams the potential improvements detected by the users or by themselves.
• Capitalizes the knowledge acquired. Ø Ensures the capitalisation of lessons learned from its activities.
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Support Analyst-1
5 months ago
Pune, Maharashtra, India Michelin Full timeSupport Analyst-1
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Analyste Support 1
5 months ago
Pune, Maharashtra, India Michelin Full timeAnalyste Support 1 Key task - Incident and user request management Root cause analysis Improvement of user training - Monitoring and alerting improvement - New release validation. You will be part of a team fully accountable of run performance and quality of service (Green and golden days, on time incident resolution...) Significant experience on support...
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Support Analyst-1
5 months ago
Pune, Maharashtra, India Michelin Full timeSupport Analyst-1 KEY EXPECTED ACHIEVEMENTS Incident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling: Standard requests are taken into account, processing...
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Analyste Support 1
5 months ago
Pune, India Michelin Full timeAnalyste Support 1 EY EXPECTED ACHIEVEMENTS Is expected to work on custom framework and should be 30-70 techno-functional. Good to have integration knowledge. - Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø Provides the solution to users. Ø Identifies and communicates potential...
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Support Analyst
1 month ago
Pune, India MICHELIN Full timeSupport Analyst -1 - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS • Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø Provides the solution to users. Ø Identifies and communicates potential workarounds. Ø Informs users on the status of incident processing. Ø Provides the link with...
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Support Analyst-1
2 months ago
Pune, Maharashtra, India Michelin Full timeSupport Analyst-1 - KEY EXPECTED ACHIEVEMENTS - Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø Provides the solution to users. Ø Identifies and communicates potential workarounds. Ø Informs users on the status of incident processing. Ø Provides the link with level 3. Ø Continues from the...
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Analyste Support 1
5 months ago
Pune, India Michelin Full timeAnalyste Support 1 - Job Description - The position is a global role and is responsible for L2 support activities around Directory Services. An individual is responsible for designing the solutions, evolve the current services to meet business requirements, maintaining and improving the security posture of environments, continuous monitoring of system...
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Analyst-1
5 months ago
Pune, India TIAA Full timeAnalyst - Finance Control The Analyst, Finance Control, India role supports continual testing of internal finance controls. Working under limited supervision, this job assists with remediating gaps found through the testing process, while also working with external auditors to ensure the organization is compliant with Sarbanes Oxley (SOX) standards. Key...
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Analyste Développeur 1
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Security Analyst 1
1 month ago
Pune, India MICHELIN Full timeSecurity Analyst 1 - - - - - - - - - - - - KEY DELIVERABLES More generally, depending on team activity: Support L1 and L2 EPP / EDR (Cortex and Trend) Gather requirements concerning Manufacturing security topics (DOMF) Write technical specifications Test, evaluate and deploy new technologies or solutions Carry out security tests for DOMF...
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Business Analyst; Experience: 0-1 Year
5 months ago
Pune, India Radical Technologies Full timeInterested candidates kindly apply before 1st October. CV must be in pdf format, saved with your first name. Profile – Business Analyst Experience: 0-1 Year We are looking for a Business Analyst who helps systems development, process improvement, strategic planning, and policy development. a) Job responsibilities: ▪ Documenting the Product...
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Desktop Support
3 months ago
Pune, Maharashtra, India Gemscap Global Analyst Private Limited Full time**Desktop Support Engineer** Job Location - Kharadi, Pune () We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site and software upgrades, systems integrations, and basic IT-related issues. To ensure success as a desktop support engineer, you should...
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Customer Support Analyst
1 week ago
Pune, Maharashtra, India Mindpool Technologies Full timeAbout the Role:Mindpool Technologies is seeking a skilled Customer Support Analyst to join our team in Pune. As a key member of our service desk, you will be responsible for providing exceptional technical support to our global clients.Key Responsibilities:Provide L1 desktop troubleshooting and technical support to clients via phone, email, or chat.Resolve...
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Analyste Support 2
5 months ago
Pune, India Michelin Full timeAnalyste Support 2
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Support Analyst
1 month ago
Pune, India Acoustic Full timeAcoustic is a quickly growing marketing technology company. As the largest independent marketing cloud, we help to free marketing professionals from the burdens of repetitive tasks so they can focus on what really matters. With a rich technology heritage and an exciting future, we’re looking for talented professionals to join us on this journey. Role...
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DATA ANALYST; Experience: 1-2 years
5 months ago
Pune, India Radical Technologies Full timeInterested candidates kindly apply before 8th October. CV must be in pdf format, saved with your first name. Profile: DATA ANALYST Experience: 1-2 years’ (equivalent or similar position) POSITION DESCRIPTION: The Data Analyst position will be inserted in the team “Operations” handling clients (Banks and Financial Institutions) and looking...
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Desktop Support
5 months ago
Kharadi, Pune, Maharashtra, India Gemscap Global Analyst Pvt Ltd Full timeJob Location - Kharadi, Pune We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site and software upgrades, systems integrations, and basic IT-related issues. To ensure success as a desktop support engineer, you should have extensive knowledge of home...
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Pune, India Radical Technologies Full timeHiring for Analyst, Product Support 1. Freshers Full time2. Interns (Hiring them at the end of the term solely depends on their performance.3. Experienced candidates (Based on their last drawn CTC and expectations) Work model – Hybrid(100% remote work opportunity) Job Description – Analyst, Product Support This role is responsible for the first...
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Analyst Correspondence
5 months ago
Pune, India PRGX Full timeBack to search results Job Title : – Analyst– Correspondence Purpose of the role : This is to be the first line contact for all support related queries (non-technical) that arise out of the ongoing vendor correspondence management operations. The majority of work involves responding to emails through a ticketing system sent by customers (both...
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Analyst Correspondence
3 months ago
Pune, India PRGX Global, Inc Full timeJob Title: - Analyst– CorrespondencePurpose of the role:This is to be the first line contact for all support related queries (non-technical) that arise out of the ongoing vendor correspondence management operations. The majority of work involves responding to emails through a ticketing system sent by customers (both clients and suppliers) who have...