Salesforce Support Analyst

6 months ago

Pune, India Staff4Me Full time

As a Salesforce Support Analyst at Staff4Me, you will play a vital role in providing technical support and troubleshooting assistance to end-users utilizing the Salesforce CRM system. You will work closely with both technical and non-technical teams to resolve issues, answer questions, and provide guidance on system usage.

In this role, your responsibilities will include:

  • Responding to user inquiries and troubleshooting issues related to Salesforce CRM.
  • Collaborating with cross-functional teams to gather requirements and provide system enhancements and customization recommendations.
  • Assisting with Salesforce configuration, data management, and system integrations.
  • Monitoring system performance, identifying and resolving any operational or technical issues.
  • Maintaining accurate documentation of user issues, resolutions, and system processes.
  • Providing end-user training and support on Salesforce functionalities and best practices.

We are looking for candidates with a strong understanding of Salesforce CRM and experience in providing technical support. The ideal candidate is detail-oriented, customer-focused, and has excellent problem-solving skills.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • With at least 3 years of experience providing technical support for Salesforce CRM.
  • Strong knowledge of Salesforce functionality, including Sales Cloud and Service Cloud.
  • Experience with Salesforce configuration, data management, and system integrations.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.

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