Salesforce Business Systems Analyst Position

5 days ago


Pune, Maharashtra, India CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED Full time
Job Title: Salesforce Business Systems Analyst

We are looking for a highly skilled Salesforce Business Systems Analyst to join our team at Cencora India Technology Services Private Limited. As a Salesforce Business Systems Analyst, you will be responsible for analyzing business requirements, designing and implementing Salesforce solutions, and ensuring seamless integration with other systems.

Key Responsibilities:
  • Gather and document business requirements related to Service and Experience Cloud functionalities.
  • Collaborate with stakeholders to identify opportunities for process improvements and system enhancements.
  • Configure Salesforce applications, including Service Cloud and Experience Cloud, to meet business needs.
  • Maintain system integrity and ensure data quality across all Salesforce environments.
  • Provide support to end-users, addressing issues and questions regarding Salesforce functionalities.
  • Develop and deliver training materials and sessions to enhance user adoption and proficiency.
Requirements:
  • Bachelor's degree in business administration, Information Technology, or a related field.
  • Minimum of 5-7 years of experience as a Business Systems Analyst in Salesforce.
  • Proven experience with Salesforce Service Cloud and Experience Cloud implementations and configurations.
  • Salesforce Administrator Certification and Salesforce Business Analyst Certification required.


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