Sr. Key Account Manager

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special.

About the role:
The Sr. Key Account Manager (KAM - DCommerce) plays a crucial role in developing and managing strategic partnerships with customers in the E-Commerce Channel. This position is essential for ensuring customer satisfaction and driving sales growth. The ideal candidate will possess a deep understanding of the Dcommerce market, exceptional relationship management skills, and a results-driven mindset.

Responsibilities:

• Client Relationship Management: serve as the leader for team responsible as the primary point of contact for assigned key accounts, understanding customer needs and requests, and building strong, long-term relationships with key stakeholders.
• Strategic Planning and Account Development: develop and implement tailored account plans to achieve business goals, identify growth opportunities within existing accounts, and create strategies to capitalize on them. Monitoring market trends, competitor activities, and client performance to adjust strategies accordingly will also be part of your responsibilities.
• Sales and Revenue Growth: meet or exceed sales targets and revenue objectives for assigned accounts, negotiating contracts, pricing, and promotions to maximize growth and profitability.
• Performance Analysis and Reporting: track account performance using KPIs, ensure timely internal reporting, and analyze sales data to identify trends and recommend corrective actions where necessary.
• Cross-Functional Collaboration: work closely with the customer marketing team to design promotional campaigns and activations, partner with the supply chain team to ensure product availability and on-time & in-full delivery, align with finance and legal to manage contract negotiations and payment terms, and collaborate with internal teams (Brand, Category Management, Supply Chain, Finance...) to ensure the delivery of high-quality output in day-to-day operations as well as in quarterly business reviews.

Ideal Candidate Profile:

• 9+ years of experience in a similar role.
• Strong account management skills of large retail accounts, preferably in FMCG.
• Business/financial acumen, including P&L management.
• Analytical and problem-solving abilities.
• Proven negotiation and influencing skills.
• Ability to connect with people to set direction, inspire, and perform.
• Effective communication and influencing skills across functions and towards customers.
• Proven track record of achieving sales targets and driving business growth.

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special.

About the role:
The Sr. Key Account Manager (KAM - DCommerce) plays a crucial role in developing and managing strategic partnerships with customers in the E-Commerce Channel. This position is essential for ensuring customer satisfaction and driving sales growth. The ideal candidate will possess a deep understanding of the Dcommerce market, exceptional relationship management skills, and a results-driven mindset.

Responsibilities:

• Client Relationship Management: serve as the leader for team responsible as the primary point of contact for assigned key accounts, understanding customer needs and requests, and building strong, long-term relationships with key stakeholders.
• Strategic Planning and Account Development: develop and implement tailored account plans to achieve business goals, identify growth opportunities within existing accounts, and create strategies to capitalize on them. Monitoring market trends, competitor activities, and client performance to adjust strategies accordingly will also be part of your responsibilities.
• Sales and Revenue Growth: meet or exceed sales targets and revenue objectives for assigned accounts, negotiating contracts, pricing, and promotions to maximize growth and profitability.
• Performance Analysis and Reporting: track account performance using KPIs, ensure timely internal reporting, and analyze sales data to identify trends and recommend corrective actions where necessary.
• Cross-Functional Collaboration: work closely with the customer marketing team to design promotional campaigns and activations, partner with the supply chain team to ensure product availability and on-time & in-full delivery, align with finance and legal to manage contract negotiations and payment terms, and collaborate with internal teams (Brand, Category Management, Supply Chain, Finance...) to ensure the delivery of high-quality output in day-to-day operations as well as in quarterly business reviews.

Ideal Candidate Profile:

• 9+ years of experience in a similar role.
• Strong account management skills of large retail accounts, preferably in FMCG.
• Business/financial acumen, including P&L management.
• Analytical and problem-solving abilities.
• Proven negotiation and influencing skills.
• Ability to connect with people to set direction, inspire, and perform.
• Effective communication and influencing skills across functions and towards customers.
• Proven track record of achieving sales targets and driving business growth.

Diversity, Equity and Inclusion
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We'll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.