AM/DM Operations

21 hours ago

Noida, India Rhea Healthcare Full time

Key Responsibilities:

  • Maintain accurate records of all legal, statutory, and license renewals, including notices or communications received from government authorities, and coordinate accordingly.

  • Ensure timely renewal of various licenses such as Pharmacy, Narcotics, CMHO, MPCB, FIRE, PCPNDT, and MTP.

  • Regularly update and monitor the compliance/license tracker.

  • Maintain and monitor the agreement tracker to ensure timely renewal of service contracts (e.g., Lab, Laundry, Housekeeping, Security, etc.) in coordination with the respective department heads.

  • Monitor monthly expenses and drive cost optimization through operational excellence without compromising service quality, contributing to improved EBITDA.

  • Conduct periodic training sessions to educate and motivate staff to follow protocols diligently and maintain a positive and professional working environment.
  • Maintain cordial relationships with doctors and address their feedback or requirements through coordination with subordinates, other departments, and the Facility Director.
  • Act as a liaison between the corporate office and the unit.
  • Serve as a communication and coordination link among all departments to ensure smooth operations and enhance patient satisfaction.
  • Keep track of invoices for services such as Housekeeping, Security, Building Rent, Municipal Services, Laundry, Water, Electricity, Pest Control, Telephone, Internet, Mobile, and other related services.
  • Coordinate all transport requirements, including cabs, ambulances, equipment movement, etc.
  • Prepare NABH-compliant SOPs and ensure their implementation across all non-medical departments, including Housekeeping, Maintenance, Security, IT, F&B, and Purchase.
  • Ensure that all AMC and preventive maintenance (PM) activities for critical equipment such as lifts, diesel generators (DG), fire safety systems, gas manifolds, HVAC systems, etc., are conducted on time.
  • Ensure that hospital infrastructure and facilities are well maintained in coordination with the Maintenance In-Charge and Housekeeping Supervisor.
  • Conduct periodic inspections of key hospital areas such as the Store, OT, LDR, ICU, and Wards, and submit detailed reports to the management.

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