Guest Relation Executive

2 days ago

Gurugram, India Paras Health Full time

Paras Hospital is hiring

Role: Guest relation executive.

Note: Mater in Healthcare Management is mandatory.

Candidate should be open to work in shifts.

Job Summary:

The Guest Relations Executive (GRE) serves as the bridge between the hospital and patients, ensuring a superior patient experience. The role involves managing patient interactions, addressing concerns, guiding them through hospital processes, and coordinating with internal departments. A candidate with a Masters in Hospital Administration (MHA) brings added value in understanding hospital operations, service quality, and patient-centric care.

Key Responsibilities:

  • Welcome and assist patients and attendants with empathy and professionalism.
  • Provide information regarding hospital services, consultants, timings, and procedures.
  • Facilitate smooth admission and discharge processes.
  • Address patient queries, feedback, and minor grievances; escalate when necessary.
  • Support VIP/VVIP patients with end-to-end coordination and special requirements.
  • Coordinate with doctors, nursing, billing, diagnostic, and other support teams to ensure seamless service.
  • Conduct patient rounds to ensure comfort and satisfaction during the stay.
  • Educate patients and families about service processes, billing, insurance, etc.
  • Maintain records of feedback, complaints, and service recovery actions.
  • Assist in initiatives to improve patient experience and satisfaction scores (e.g., NABH, JCI standards).
  • Support quality and patient satisfaction surveys and reports.

Qualifications:

  • Masters in Hospital Administration (MHA) or MBA in Healthcare Management.
  • 1–4 years of experience in patient care or guest relations in a hospital setting.
  • Knowledge of hospital workflows, patient rights, and quality standards (NABH, JCI).

Skills & Competencies:

  • Excellent verbal and written communication skills.
  • Empathetic, courteous, and professional demeanor.
  • Strong interpersonal and coordination skills.
  • Good understanding of hospital processes and patient needs.
  • Proficient in MS Office and hospital information systems (HIS/EMR).
  • Ability to multitask and remain calm under pressure.
  • Fluent in English and regional/local language(s).

Regards

Shobhit Nayal

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