Guest Relation Executive

2 days ago

Gurugram Haryana, India PVR Cinemas Ltd Full time

**Roles and Responsibilities**
- Supervision of Guest Assistance.
- Execute all the guest relations activities to achieve maximum guest satisfaction index scores.
- Provide training to staff on customer interaction, service standard and communication skills.
- Adhering and inspecting the grooming standards of the staff and provide assistance in case if there is any gap.
- In coordination with duty manager, chalk out staffing plan on weekly basis.
- Generate monthly sales reports and performance reports.
- Financial responsibility of Box Office and Candy of the property.
- Coordinating with other departments to ensure that the product and the service standards are delivered.
- Escorting the guests at all times.

**Competencies**
- Knowledge of the ‘Product’.
- Socially aware of the Page 3 clientele.
- Basic Knowledge of MS Office is preferred.
- Good PR Skills.
- Cheerful and Outgoing personality.
- Communication Skills, especially English.

**Education**:

- 12th IHM Graduate/ Graduate with prior industry experienced preferred in hospitality sector.

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Rotational shift

Work Location: In person

**Speak with the employer**
+91 8909502546

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