Guest Relation Executive
1 day ago
1. Guest Welcome and Check-in: Welcome guests, handle check-in and check-out processes, and ensure that guests are satisfied with their accommodations.
2. Guest Service and Support: Provide personalized service, answer guest queries, and resolve guest complaints in a professional and courteous manner.
3. Guest Relations: Build relationships with guests, understand their needs, and provide tailored services to exceed their expectations.
4. Problem Resolution: Handle guest complaints and resolve issues promptly, ensuring that guests are satisfied with the outcome.
5. Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
6. Hotel Information: Provide guests with information about hotel services, amenities, and local attractions.
7. Feedback and Quality Improvement: Gather guest feedback, analyze it, and implement changes to improve service quality.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
**Benefits**:
- Flexible schedule
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Experience**:
- Food And Beverage: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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