Guest Relation Executive

4 hours ago

Gurugram Haryana, India Malikpuria Technologies Pvt Ltd Full time

Key Responsibilities
- **Guest Services**:

- Greet guests warmly upon arrival and provide a friendly and efficient check-in/check-out process.
- Assist guests with their inquiries, requests, and complaints, ensuring they are resolved promptly and satisfactorily.
- Provide information about hotel services, amenities, local attractions, and travel directions.
- **Customer Experience**:

- Ensure guests feel welcomed and valued, fostering a positive relationship with them throughout their stay.
- Follow up with guests to ensure their needs are met and any issues are resolved to their satisfaction.
- Manage and respond to guest feedback and reviews on various platforms.
- **Operational Support**:

- Coordinate with other departments (housekeeping, maintenance, food and beverage) to fulfill guest requests.
- Maintain an up-to-date knowledge of room rates, special packages, and ongoing promotions.
- Assist with reservations, confirmations, and cancellations as needed.
- **Record Keeping**:

- Maintain accurate records of guest preferences, requests, and feedback.
- Update guest profiles in the hotel management system to personalize future stays.
- **Special Arrangements**:

- Arrange special services for guests such as spa appointments, dining reservations, and transportation.
- Organize special occasions and events for guests, ensuring their specific needs are met.

**Qualifications**:

- **Education**:

- High school diploma or equivalent. A degree in Hospitality Management or related field is preferred.
- **Experience**:

- Previous experience in a guest relations, front office, or customer service role in the hospitality industry.
- Proven track record of delivering exceptional customer service.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in using hotel management software and other computer systems.
- Ability to work under pressure and handle challenging situations with tact and professionalism.
- **Knowledge**:

- Understanding of hospitality industry standards and practices.
- Knowledge of the local area and attractions to provide accurate information to guests.

Competencies
- **Customer Focus**:

- Passion for delivering high levels of service and responding to guest needs with a positive attitude.
- **Attention to Detail**:

- Meticulous attention to detail to ensure guest preferences and requests are accurately recorded and addressed.
- **Team Collaboration**:

- Ability to work effectively as part of a team, coordinating with various departments to ensure a seamless guest experience.
- **Adaptability**:

- Flexibility to adapt to changing guest needs and handle unexpected situations calmly and efficiently.

Working Conditions
- The position may require working in shifts, including weekends and holidays, to accommodate guest schedules.
- Standing for long periods and occasional lifting of light items may be necessary.

**Benefits**:

- Competitive salary and benefits package.
- Health, dental, and vision insurance.
- Opportunities for career advancement and professional development.
- Employee discounts on hotel services and amenities.
- Paid time off and holidays.

**Job Types**: Part-time, Permanent, Fresher, Internship, Contractual / Temporary, Freelance, Volunteer

Pay: ₹12,028.70 - ₹34,660.42 per month

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

**Experience**:

- total work: 1 year (required)

Work Location: In person

  • Guest Relation Executive

    2 days ago

    Gurugram, Haryana, India ConsultantKart.com Full time

    **Job Title**: Guest Relation Executive (GRE) **Job Summary**: **Key Responsibilities**: - Greet guests warmly and ensure a pleasant experience - Handle guest check-ins and check-outs smoothly (if in a hotel) - Manage guest queries, feedback, and complaints with professionalism - Coordinate with other departments for guest needs - Maintain records of...

  • Guest Relation Executive

    4 hours ago

    Gurugram, Haryana, India Floor and More Stores Pvt Ltd Full time

    A Guest Relations Executive is responsible for ensuring positive interactions between guests and a business. Key duties may include managing guest inquiries, handling complaints, coordinating special requests, and maintaining a high level of customer satisfaction. Strong communication and problem-solving skills are essential, along with the ability to...

  • Guest Relation Executive

    2 days ago

    Gurugram, Haryana, India Navraj Group Full time

    **Job Title**: Guest Relation Executive **Company Name**: Navraj **Location**: Sector 37D **Salary**: Up to ₹5.5 LPA **Job Overview**: **How to Apply**: **Key Responsibilities**: - Welcome and greet guests in a warm, friendly, and professional manner. - Ensure guests have a pleasant experience by addressing any needs or concerns promptly. - Provide...

  • Guest Relation Executive

    2 weeks ago

    Gurugram, Haryana, India Cohire Solutions Full time

    Welcome guests during check-in and give a fond farewell to guests while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel, city as well as the...

  • Guest Relation Executive

    6 days ago

    Gurugram, Haryana, India PVR Cinemas Ltd Full time

    **Roles and Responsibilities** - Supervision of Guest Assistance. - Execute all the guest relations activities to achieve maximum guest satisfaction index scores. - Provide training to staff on customer interaction, service standard and communication skills. - Adhering and inspecting the grooming standards of the staff and provide assistance in case if there...

  • Guest Relations

    6 days ago

    Badshahpur, Gurugram, Haryana, India Trinity Landspace Full time

    The Guest Relations Executive is responsible for providing exceptional customer service and ensuring a pleasant and seamless experience for all guests. The role involves welcoming guests, addressing their inquiries and concerns, and coordinating with various departments to meet guest needs and exceed expectations. **Key Responsibilities**: - Greet and...

  • Guest Relation Executive

    4 days ago

    Gurugram, Haryana, India Malikpuria Technologies Pvt Ltd Full time

    Key Responsibilities - **Guest Services**: - Greet guests warmly upon arrival and provide a friendly and efficient check-in/check-out process. - Assist guests with their inquiries, requests, and complaints, ensuring they are resolved promptly and satisfactorily. - Provide information about hotel services, amenities, local attractions, and travel...

  • Guest Relations

    2 weeks ago

    Badshahpur, Gurugram, Haryana, India Trinity Landspace Full time ₹ 4,20,000 - ₹ 6,00,000 per year

    The Guest Relations Executive is responsible for providing exceptional customer service and ensuring a pleasant and seamless experience for all guests. The role involves welcoming guests, addressing their inquiries and concerns, and coordinating with various departments to meet guest needs and exceed expectations.Key Responsibilities:Greet and welcome guests...

  • Guest Relation Executive

    1 week ago

    Gurugram, Haryana, India Spa Mart Info Private Limited Full time

    Welcome guests with a warm and friendly demeanor upon arrival. - Check-in guests, confirming their bookings and providing relevant information regarding services, treatments, and amenities. - Ensure that guests' preferences and special requests are noted and communicated to the team. - Handle guest inquiries, complaints, and feedback promptly, resolving...

  • Guest Relation Executive

    4 hours ago

    Gurugram, Haryana, India Investment Yard Full time

    Require Guest Relations Executive to handle primary client interaction and handle HNI clients in managing their Real Estate investments. Attractive incentive plan and salary structure. Best across industries. Growth oppourtunity in career with option to excel in Sales or CRM in future within the company Pay: ₹15,000.00 - ₹20,000.00 per...