Guest Relation Executive

3 days ago

Gurugram Haryana, India Malikpuria Technologies Pvt Ltd Full time

Key Responsibilities
- **Guest Services**:

- Greet guests warmly upon arrival and provide a friendly and efficient check-in/check-out process.
- Assist guests with their inquiries, requests, and complaints, ensuring they are resolved promptly and satisfactorily.
- Provide information about hotel services, amenities, local attractions, and travel directions.
- **Customer Experience**:

- Ensure guests feel welcomed and valued, fostering a positive relationship with them throughout their stay.
- Follow up with guests to ensure their needs are met and any issues are resolved to their satisfaction.
- Manage and respond to guest feedback and reviews on various platforms.
- **Operational Support**:

- Coordinate with other departments (housekeeping, maintenance, food and beverage) to fulfill guest requests.
- Maintain an up-to-date knowledge of room rates, special packages, and ongoing promotions.
- Assist with reservations, confirmations, and cancellations as needed.
- **Record Keeping**:

- Maintain accurate records of guest preferences, requests, and feedback.
- Update guest profiles in the hotel management system to personalize future stays.
- **Special Arrangements**:

- Arrange special services for guests such as spa appointments, dining reservations, and transportation.
- Organize special occasions and events for guests, ensuring their specific needs are met.

**Qualifications**:

- **Education**:

- High school diploma or equivalent. A degree in Hospitality Management or related field is preferred.
- **Experience**:

- Previous experience in a guest relations, front office, or customer service role in the hospitality industry.
- Proven track record of delivering exceptional customer service.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in using hotel management software and other computer systems.
- Ability to work under pressure and handle challenging situations with tact and professionalism.
- **Knowledge**:

- Understanding of hospitality industry standards and practices.
- Knowledge of the local area and attractions to provide accurate information to guests.

Competencies
- **Customer Focus**:

- Passion for delivering high levels of service and responding to guest needs with a positive attitude.
- **Attention to Detail**:

- Meticulous attention to detail to ensure guest preferences and requests are accurately recorded and addressed.
- **Team Collaboration**:

- Ability to work effectively as part of a team, coordinating with various departments to ensure a seamless guest experience.
- **Adaptability**:

- Flexibility to adapt to changing guest needs and handle unexpected situations calmly and efficiently.

Working Conditions
- The position may require working in shifts, including weekends and holidays, to accommodate guest schedules.
- Standing for long periods and occasional lifting of light items may be necessary.

**Benefits**:

- Competitive salary and benefits package.
- Health, dental, and vision insurance.
- Opportunities for career advancement and professional development.
- Employee discounts on hotel services and amenities.
- Paid time off and holidays.

**Job Types**: Part-time, Permanent, Fresher, Internship, Contractual / Temporary, Freelance, Volunteer

Pay: ₹12,028.70 - ₹34,660.42 per month

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

**Experience**:

- total work: 1 year (required)

Work Location: In person

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