Guest Relation Executive

14 hours ago

Gurugram Haryana, India Navraj Group Full time

**Job Title**: Guest Relation Executive
**Company Name**: Navraj
**Location**: Sector 37D
**Salary**: Up to ₹5.5 LPA

**Job Overview**:
**How to Apply**:
**Key Responsibilities**:

- Welcome and greet guests in a warm, friendly, and professional manner.
- Ensure guests have a pleasant experience by addressing any needs or concerns promptly.
- Provide information about the company's services, products, or promotions.
- Maintain detailed records of guest interactions, feedback, and preferences to personalize future visits.
- Handle guest complaints or concerns with empathy, ensuring quick resolutions.
- Coordinate with other departments (e.g., housekeeping, front desk, etc.) to meet guest requirements.
- Assist in the preparation of guest feedback surveys and follow up with guests post-visit.
- Maintain guest privacy and confidentiality at all times.
- Ensure that the guest relations area is clean, well-organized, and welcoming.
- Stay updated on company services, policies, and industry trends to provide informed assistance.

**Requirements**:

- Bachelor’s degree in hospitality, business, or a related field (preferred).
- Proven experience in guest relations or customer service (2+ years preferred).
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to handle difficult situations with poise.
- Positive, energetic, and customer-centric attitude.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Basic computer skills, including proficiency in Microsoft Office and guest management software.
- Multilingual skills are a plus.

**Benefits**:

- Competitive salary package (up to ₹5.5 LPA).
- Performance-based incentives.
- Health and wellness benefits.
- Career development and growth opportunities.
- Supportive work environment

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8851719365

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