Guest Relations

1 day ago


Badshahpur Gurugram Haryana, India Trinity Landspace Full time

The Guest Relations Executive is responsible for providing exceptional customer service and ensuring a pleasant and seamless experience for all guests. The role involves welcoming guests, addressing their inquiries and concerns, and coordinating with various departments to meet guest needs and exceed expectations.

**Key Responsibilities**:

- Greet and welcome guests warmly upon arrival.
- Provide prompt, courteous, and efficient service to guests.
- Handle guest complaints or concerns promptly and professionally.
- Assist with check-in/check-out processes if needed.
- Ensure guest satisfaction by anticipating their needs and resolving issues proactively.
- Maintain updated knowledge of company products, services, and policies.
- Coordinate with housekeeping, F&B, and other departments to ensure guest requests are fulfilled.
- Collect guest feedback and relay it to management for continuous improvement.
- Prepare reports on guest interactions, feedback, and recurring issues.
- Maintain a high level of personal hygiene and grooming standards.
- Promote a positive company image through professional appearance and behavior.

**Requirements**:

- Proven experience in guest relations, front office, or customer service roles (1-3 years preferred).
- Bachelor's degree or diploma in Hospitality Management or a related field (preferred).
- Excellent communication and interpersonal skills.
- Ability to handle pressure and resolve conflicts calmly and efficiently.
- Proficient in MS Office and hotel management software (if applicable).
- Multilingual abilities are a plus.
- Friendly, approachable, and customer-focused attitude.

**Job Types**: Full-time, Fresher, Internship

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person


  • Guest Relations

    7 days ago


    Badshahpur, Gurugram, Haryana, India Trinity Landspace Full time ₹ 4,20,000 - ₹ 6,00,000 per year

    The Guest Relations Executive is responsible for providing exceptional customer service and ensuring a pleasant and seamless experience for all guests. The role involves welcoming guests, addressing their inquiries and concerns, and coordinating with various departments to meet guest needs and exceed expectations.Key Responsibilities:Greet and welcome guests...


  • Gurugram, Haryana, India Saltstayz Full time

    We are currently seeking a Guest Relations Executive to join our team. As the Guest Relations Executive, you will play a vital role in ensuring that all guests have a memorable and enjoyable experience at our establishment. You will be responsible for creating a welcoming environment, providing exceptional service, and building strong relationships with our...


  • Gurugram, Haryana, India Holiday Inn Full time

    **Guest Experience & Service** Supervise and guide the guest relations team to deliver outstanding hospitality and personalized service. Ensure smooth check-in and check-out procedures, greeting VIP and repeat guests personally. Handle guest complaints or requests promptly and professionally, ensuring issues are resolved to the guest’s...


  • Gurugram, Haryana, India Navraj Group Full time

    **Job Title**: Guest Relation Executive **Company Name**: Navraj **Location**: Sector 37D **Salary**: Up to ₹6.5 LPA **Job Overview**: **How to Apply**: **Key Responsibilities**: - Welcome and greet guests in a warm, friendly, and professional manner. - Ensure guests have a pleasant experience by addressing any needs or concerns promptly. - Provide...


  • Gurugram, Haryana, India Saltstayz Full time

    1. Guest Welcome and Check-in: Welcome guests, handle check-in and check-out processes, and ensure that guests are satisfied with their accommodations. 2. Guest Service and Support: Provide personalized service, answer guest queries, and resolve guest complaints in a professional and courteous manner. 3. Guest Relations: Build relationships with guests,...


  • Gurugram, Haryana, India Cohire Solutions Full time

    Welcome guests during check-in and give a fond farewell to guests while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel, city as well as the...


  • Gurugram, Haryana, India Spa Mart Info Private Limited Full time

    Welcome guests with a warm and friendly demeanor upon arrival. - Check-in guests, confirming their bookings and providing relevant information regarding services, treatments, and amenities. - Ensure that guests' preferences and special requests are noted and communicated to the team. - Handle guest inquiries, complaints, and feedback promptly, resolving...


  • Gurugram, Haryana, India PVR Cinemas Ltd Full time

    **Roles and Responsibilities** - Supervision of Guest Assistance. - Execute all the guest relations activities to achieve maximum guest satisfaction index scores. - Provide training to staff on customer interaction, service standard and communication skills. - Adhering and inspecting the grooming standards of the staff and provide assistance in case if there...

  • Guest Relations

    5 days ago


    Gurugram, Haryana, India Navraj Group Full time

    **Company**: Navraj Group **Location**: Gurgaon & Faridabad **Profile**: Guest Relations Executive (GRE) **About the Role**: We’re looking for confident, well-presented, and customer-focused individuals to be the face of Navraj Group. As a GRE, you will welcome clients, coordinate with the sales team, and ensure every visitor has a pleasant...

  • Guest Relations

    1 week ago


    Gurugram, Haryana, India Kosmic Kingdom Full time

    Guest Relationship is a role where a person has to be very communicative and customer friendly. Should have the ability to sell the packages. Polite, Poised and being well dressed all the time is mandatory. Pay: From ₹25,000.00 per month **Benefits**: - Cell phone reimbursement Supplemental pay types: - Commission pay - Performance...