Guest Relations Executive

3 weeks ago

Gurugram, India Fraterniti Foods Pvt Ltd Full time

Job Summary:

We are looking for a warm, courteous, and well-groomed Female Guest Relations Executive to be the face of our Pure Vegetarian Indian Restaurant. The ideal candidate will be responsible for welcoming guests, managing reservations, ensuring customer satisfaction, and maintaining the restaurant's high hospitality standards. She will play a key role in creating a positive and memorable dining experience for every guest.

Key Responsibilities:

  • Greet guests with a warm and friendly attitude as they arrive.
  • Manage table reservations, walk-ins, and guest seating efficiently.
  • Maintain a pleasant and professional appearance at all times.
  • Ensure guest satisfaction by addressing their needs and preferences promptly.
  • Handle special requests such as birthday or anniversary arrangements.
  • Collect guest feedback and report issues or suggestions to the management.
  • Coordinate with the service team to ensure smooth flow of operations.
  • Maintain a clean and organized reception/hostess area.
  • Be knowledgeable about the restaurant's menu, daily specials, and promotions.
  • Assist in social media check-ins, customer engagement, and loyalty program updates (if applicable).
  • Maintain guest records and contact details for future engagement and promotions.

Requirements:

  • 1–3 years of experience in a guest-facing role (preferably in hospitality or restaurants).
  • Excellent communication skills in English, Hindi, and local language (as applicable).
  • Strong interpersonal skills, positive body language, and professional grooming.
  • Ability to remain calm and composed under pressure.
  • Basic computer knowledge (reservation software, POS systems, MS Excel).
  • Pleasant voice and approachable personality.

Preferred Qualifications:

  • Graduate in Hospitality, Hotel Management, or related field (preferred but not mandatory)
  • Previous experience in a vegetarian or family-dining restaurant is an added advantage

Work Schedule:

  • Rotational shifts (lunch/dinner)
  • Weekends and public holiday availability required

Salary & Benefits:

  • Competitive salary based on experience
  • Staff meals provided
  • Uniform provided
  • Performance incentives
  • Career growth and professional development opportunities

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

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