Business Operations Manager

Company Description

Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC.

At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs—ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest,

Namma Yatri is leading the way in accessible, community-driven mobility solutions.

About the Role

Yatri Sathi – a government-backed ride-hailing platform – is looking for a dynamic
Business Operations Manager
to lead and scale operations across West Bengal. This is a high-ownership role with full accountability of Supply growth (Driver engagement), Demand generation and marketing activations, Customer experience, and Govt. Liaisoning.

Key Responsibilities

● Manage end-to-end city operations – driver onboarding, training, availability & service quality.

● Lead a strong on-ground team to drive ride numbers and ensure daily operational execution.

● Engage with driver unions and community groups to build long-term support for Yatri Sathi.

● Actively solve driver issues and help make Yatri Sathi their preferred platform.

● Launch and manage driver engagement campaigns (bonuses, incentives, branding etc.)

● Ensure smooth coordination with government authorities at city and state level.

● Run on-ground branding activities to increase app visibility and public trust.

● Collaborate with growth, tech, and central ops teams for seamless execution.

● Launch new cities across West Bengal – from stakeholder alignment to supply ramp-up.

● Own and deliver Growth metrics – including ride growth & retention

● Role may involve
frequent travel within West Bengal
as part of operational oversight.

Who You Are

● Hustler with bias for action and ability to operate in high-growth, ambiguous setups.

● A natural leader with experience managing teams and influencing stakeholders.

● Good in data analysis, process design, and cross-functional collaboration.

● Comfortable with on-ground operations, solving real-world problems. This role requires being on road more than 15 days a month

● Fluent in Bengali (must-have) and English/Hindi.

Good to Have

● Prior experience in mobility, logistics, e-commerce, or govtech

● Worked in driver-side operations, community building or government liaison - Added advantage

Key Skills & Qualities

● Proven ability to build from 0 to 1, and scale from 1 to 10

● Strong people management skills

● Bias for action and a "hustler" mindset

● Excellent problem-solving and analytical capabilities

● Fluent in Bengali, with strong communication and negotiation skills

● Comfortable working in fast-paced, ambiguous environments

● Bonus: Experience in mobility, logistics, or tech-enabled services

Key OKRs

● Supply Growth: # of active drivers, % availability, acceptance rate

● Customer Experience: Average ratings, ticket resolution time, NPS

● Retention: % repeat users (both drivers and riders)

● Cost Efficiency: City-level cost control and operational optimization

● Brand Visibility: Number of activations, city awareness metrics

● City NPS & Ratings