Operations Manager

4 weeks ago

Kolkata, India Blitz Full time

ABOUT COMPANY

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.

KEY RESPONSIBILITIES

  • Design & build a Same-day delivery network in the region of Kolkata including that of the network of last-mile delivery stations & the team.
  • Lead & coach team of Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with a clear focus on on-time delivery as north star metric.
  • The right individual will have solid business judgement, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business.
  • Achieve operational excellence and drive process improvements which are scalable.
  • Implement roster planning schedules & build monitoring systems to ensure timely delivery of orders based on customer satisfaction.
  • Identify & reduce operational inefficiencies & errors which lead to improved customer satisfaction.
  • Understand & fulfil client requirements for logistics operations.
  • Responsible for managing cash received for COD orders and ensuring on-time reconciliation with the payments team. Coordinate with the finance team & further improve payments related processes.
  • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
  • Actively seek to implement and distribute best practices across all operations.

BASIC QUALIFICATIONS

  • Graduation degree (Maths, Statistics, Engineering, Science, Business, Logistics) from an accredited university with minimum 3 Years of similar experience.
  • Excellent written and verbal communication skills both remotely and face-to-face.
  • Good knowledge of employment law and HR policies and procedures.
  • Metric Focused and ability to dive deep into data
  • Proven coaching and leadership skills including evidence of successful succession planning models.

PREFERRED QUALIFICATIONS

  • Strong attention to detail and excellent written and oral communication skills are required.
  • Ability to organize and manage multiple tasks simultaneously.
  • Ability to handle changing priorities and use good judgement when working in stressful situations.
  • Decisive, confident, and experienced with influencing others.
  • Knowledge and understanding of last-mile logistics will be a huge plus.

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