Operations Manager

7 days ago


Kolkata, West Bengal, India Miakee Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Miakee
is seeking a detail-oriented and proactive
Operations Manager
to join our team in
Kolkata.
This is an on-site role that requires strong organizational skills, hands-on marketplace management experience, and a creative approach to customer engagement. The ideal candidate will play a critical role in ensuring smooth backend operations, managing customer relationships, and supporting the brand's digital growth through content and social media ideation.


Key Responsibilities

Manage product listings, inventory, and performance on online marketplaces.

Handle customer queries, feedback, and escalations promptly.

Oversee backend operations to ensure smooth order processing and delivery.

Collaborate with the team to ideate and draft engaging social media content.

Maintain accurate records and prepare operational reports using Excel.

Monitor competitor activities and suggest improvements for growth.

Coordinate with internal teams to improve efficiency and customer satisfaction.


Qualifications & Skills:

Bachelor's degree in Business Administration, Operations, or related field.

Prior experience in e-commerce or marketplace operations preferred.

Strong communication and problem-solving skills.

Proficiency in MS Excel and basic reporting.

Ability to multitask and work in a fast-paced environment.


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