Quality Analyst
4 weeks ago
Quality Analyst Location-Malad Apse,Rotation Shift,BPO-Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs .• Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o Collections and negotiation handling o System updates and SR closure discipline• Generate structured feedback reports for all RMs and track improvements through regular review cycles.• Maintain audit samples, call IDs, and case notes in compliance with Quality Management Framework (QMF) and audit standards. Calibration & Feedback Alignment • Participate in weekly calibration sessions with TLs to ensure uniformity of scoring and feedback interpretation.• Deliver structured, constructive feedback to Sky RMs via TP Interact dashboards and feedback reports.• Identify common process gaps and recommend corrective action or refresher training. Governance, Process, and Compliance• Ensure that all audits adhere to standard evaluation forms, call scoring rubrics, and communication protocols.• Flag process non-adherence, compliance lapses, and data privacy breaches immediately to TLs and ZCTM. • Support audit readiness by maintaining complete QA logs, RCA documents, and feedback records within TP Interact.• Work with Team Leads and Trainers to close quality gaps within defined SLA timelines. Reporting & Insights • Create daily, weekly, and monthly QA reports on call quality, NPS impact, and repeat escalations. • Correlate QA performance with collections success, customer sentiment, and CRM closure TAT. •
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Quality Analyst
4 days ago
Mumbai, Maharashtra, India Fatakpay Digital Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJoin FatakPay Digital Pvt Ltd as a Call Quality Analyst Monitor and evaluate calls, ensure compliance, provide feedback, and enhance customer experience through quality insights. 2–3 years' experience and strong analytical skills required.
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Quality Analyst
1 week ago
navi mumbai, India Itm Edutech Training Full timeHiring: Quality Analyst / Quality Coach Call Monitoring & TrainingLocation: ITM Group of Institutions, Nerul, Navi MumbaiRole Overview: Were looking for a Quality Analyst to monitor and evaluate counselors' calls to ensure high standards of communication, product knowledge, sales effectiveness, and script compliance. The role involves giving constructive...
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Quality Analyst
1 week ago
Navi Mumbai, India TaskUs Full timeDescription Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we...
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Quality Analyst
2 days ago
Navi Mumbai, Maharashtra, India Finmech Business Services Full time ₹ 4,00,000 - ₹ 8,00,000 per yearWe're hiring a Quality Analyst to manage call audits, ensure feedback closures, drive process improvements, and lead quality training. BPO QA experience, strong analytical skills, MS Office proficiency, and Six Sigma knowledge preferred.
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Quality Analyst
5 days ago
Mumbai, Maharashtra, India Cloud 9 Infosystems Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob Title: Quality AnalystExperience: 2 to 4 YearsLocation: MumbaiEmployment Type: Full-TimeJob Summary:We are seeking a detail-orientated and analytical quality analyst with 2 to 4 years ofexperience to join our team. The ideal candidate will be responsible for ensuring the qualityand reliability of our software products through rigorous testing and...
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Quality Analyst
4 days ago
Navi Mumbai, Maharashtra, India Itm Edutech Training Full time ₹ 3,00,000 - ₹ 6,00,000 per yearHiring: Quality Analyst / Quality Coach Call Monitoring & TrainingLocation: ITM Group of Institutions, Nerul, Navi MumbaiRole Overview: Were looking for a Quality Analyst to monitor and evaluate counselors' calls to ensure high standards of communication, product knowledge, sales effectiveness, and script compliance. The role involves giving constructive...
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Quality Analyst
2 weeks ago
Mumbai Metropolitan Region, India Nextus Global Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionNextus Global Services is a leading BPO provider that specializes in delivering B2B and B2C solutions. We enhance operational efficiency through tailored services such as data management and customer support for businesses. For consumers, we provide exceptional multichannel experiences that foster brand loyalty. By combining advanced...
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Quality Analyst
1 day ago
Hyderabad, Hyderabad, Mumbai, India Taskus Full time ₹ 2,50,000 - ₹ 4,50,000 per yearWhat We Offer : At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive...
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Quality analyst
4 weeks ago
Mumbai, India TP Full timeWe are actively hiring for #Quality Analyst!!!Note: **Candidates only from BPO sector with international Banking experience please apply for the below position**.Location- #Malad, MumbaiShift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs).#Immediate joiners preferredSkills Required-- Conduct #qualityaudits,...
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Quality Analyst
1 day ago
Navi Mumbai, Maharashtra, India Taskus Full time ₹ 2,50,000 - ₹ 7,50,000 per yearWhat does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your fullconcentration because...
