Customer Service Representative

3 hours ago


Kolkata, India D2 International Full time

Responsibilities & Key Deliverables:* Manage and maintain client-specific data for the Merchandising Department.* Prepare and update daily/weekly/monthly reports for internal stakeholders and clients.* Attend clients during their visit to the Head Office.* Develop and maintain MIS reports with accuracy and timeliness.* Support merchandising team with data analysis for order tracking, costing, and client follow-ups.* Ensure data integrity and confidentiality in all reporting activities.* Perform routine back-office activities including documentation, record keeping, and coordination with other teams.* Create dashboards and summary reports for management review.* Handle ad-hoc reporting requests from the merchandising department or management.Key Competencies:* Advanced Excel: Strong command of Pivot Tables, VLOOKUP, HLOOKUP, INDEX & MATCH, Conditional Formatting, Data Validation.* Data Accuracy: High attention to detail for error-free reporting.* Analytical Ability: Ability to interpret and analyze large datasets for actionable insights.* Communication: Effective verbal and written communication for report presentation and team collaboration.* Time Management: Ability to manage multiple reporting tasks and meet deadlines.* Confidentiality: Maintaining discretion and security of sensitive client data.



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