Customer Service Representative

2 weeks ago

Kolkata, India Ayu Mantra Full time

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Advise on company information
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Sell products and services
- Utilize computer technology to handle high call volumes
- Compile reports on overall customer satisfaction
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- USA Calling Experience
- Must be willing to work in the evening shift i.e. 2PM-9PM or 9PM-4AM IST.
- Efficiency in Microsoft Excel/Google sheets
- Should be comfortable with working from Home

**Salary**: From ₹25,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (required)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8334828182

  • Customer Service Representative

    1 week ago

    Kolkata, India Teleachievers e-services Pvt. Ltd Full time

    We are looking for a Customer Service Representative with a minimum 1 year experience in CSR to manage our customer queries and onboarding. Customer Service Representative duties include providing product/services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and...

  • Customer Service Representative

    1 week ago

    Kolkata, West Bengal, India beBeeProblemSolving Full time US$ 40,000 - US$ 80,000

    Customer Service Representative Opportunity">We are seeking a highly motivated and customer-focused individual to fill a Customer Service Representative role. In this position, you will serve as the first point of contact for our customers, responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience across...

  • Customer Service Representative

    7 days ago

    Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 1,60,000 - ₹ 1,96,000

    Customer Service RepresentativeWe are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. This role involves handling inbound voice-based customer interactions, resolving queries, and delivering exceptional service with professionalism.Key Responsibilities:Manage customer calls, emails, and chats in...

  • Customer Service Representative

    2 weeks ago

    Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 2,76,000 - ₹ 28,00,000 per year

    Job Title: Customer Service Representative - International E-commerce (Chat&Voice)Location: KolkataWorking days: 5.5days (24x7 rotational shifts)Job Description:We are hiring "Customer Service Representative" to support a leading "International E-commerce brand". The role involves handling customer queries and concerns through "Chat & Voice."Key...

  • Customer Service Representative

    2 days ago

    Kolkata, India Teleperformance (TP) Full time

    Job Title: Customer Service Representative - International E-commerce (Chat&Voice) Location: Kolkata Working days: 5.5days (24x7 rotational shifts) Job Description: We are hiring "Customer Service Representative" to support a leading "International E-commerce brand". The role involves handling customer queries and concerns through "Chat & Voice." Key...

  • Customer Service Representative

    4 days ago

    Kolkata, India Crescentek Full time

    We are urgently looking for some **experienced** Customer Service Representatives. **WORK FROM HOME** **CANDIDATES FROM KOLKATA WILL BE GIVEN PRIORITY** **NIGHT SHIFT - US SHIFT STARTING FROM 8PM** **EXPERIENCE : 3 - 4 YEARS IN INTERNATIONAL CUSTOMER SERVICE** - Providing support to our international clients. - Taking care of inbound calls. - Assessing...

  • Customer Service Representative

    1 week ago

    Kolkata, West Bengal, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 7,50,000

    Job SummaryWe are seeking a skilled Customer Service Representative to provide exceptional customer service and support.Key Responsibilities:Respond to customer inquiries via phone, email, or chat.Efficiently resolve customer issues and document interactions.Provide product information and assist with navigation.Collaborate with teams for issue escalation...

  • Customer service representative

    10 hours ago

    Kolkata, India NIIT Full time

    Exciting Opportunity for Freshers and Graduates: Join Our Night Shift Customer Service Team ???? Join NIIT as a Customer Service Representative! ???????? Location: Sector V, Salt Lake, Kolkata ???? Shift: Night Shift (one-way cab support) About Us NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global...

  • Customer Service Representative

    6 days ago

    Kolkata, India NIIT Full time

    Exciting Opportunity for Freshers and Graduates: Join Our Night Shift Customer Service TeamJoin NIIT as a Customer Service Representative!Location: Sector V, Salt Lake, KolkataShift: Night Shift (one-way cab support)About UsNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The...

  • Customer Service Representative

    2 weeks ago

    Kolkata, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...