Customer Service Representative

2 weeks ago

Kolkata, India Ayu Mantra Full time

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Advise on company information
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Sell products and services
- Utilize computer technology to handle high call volumes
- Compile reports on overall customer satisfaction
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- USA Calling Experience
- Must be willing to work in the evening shift i.e. 2PM-9PM or 9PM-4AM IST.
- Efficiency in Microsoft Excel/Google sheets
- Should be comfortable with working from Home

**Salary**: From ₹25,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (required)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8334828182

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