Channel manager
2 months ago
Roles and Responsibilities
Qualifications-5+ Years experience Telecom data services w/ direct US customer interaction
(Prefer sales background high attention to customer experience)
Knowledge of Data Services - DIA, IP, Ethernet, DWDM, DataCenter
English fluency, positive communications skills, ability to network both internally
and externally to meet customer needs
Work US business day hours from India in order to speak with clients during their
business day
US Travel Visa for in person customer visits in US on Quarterly basis
Function-
Manage base of + customers based in US for data services (IP, DIA, DWDM, DC,
Ethernet)
Set regular contact, support existing services/needs, seek opportunities to
upsell/cross sell customer base
High touch customer relationship development and nurturing customer experience
to best position Airtel as preferred provider for India
Work with sales engineers to design solutions that meet customer needs, provide
commercial proposals, manage customer ordering process
Post sale follow up for delivery, service support, and billing/collections
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