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Customer Support Executive

4 months ago

india Link4 Full time
Job Description

Do you want a meaningful role with a company that is making a real difference to every business? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing team… help us revolutionise an industry.

 


About the Role
  We are currently looking for a Customer Support Executive to help nurture our customers as they adopt e-Invoicing.


 


The role:
  We are looking for an enthusiastic Customer Support Executive who will provide excellent support for small, medium, and large enterprise customers alike. The ideal candidate is a quick learner with a positive, can-do attitude, a friendly personality, and strong problem-solving abilities.


Experience with online support forums and communities is a plus

 

Responsibilities  

  • Provide first-class customer support to both enterprise and small business end users.

  • Onboard, train, and proactively drive product adoption.

  • Foster an online community for Link4 customers.

  • Determine the severity, frequency, and possible workarounds. Work with production and engineering as needed to assess.

  • Document product changes, maintain, and improve online product support pages.

  • Work with the product team to identify opportunities to improve Link4’s offering and reduce the number of support questions and issues.


Requirements

Requirements  

  • 1 or more years working directly with customers to resolve issues (support, technical account management or similar)

  • Comfortable troubleshooting problems with customers over the phone, live chat and via email, and a natural curiosity about technology

  • Strong communication and collaboration skills, both within the immediate team and with other groups

  • Strong attention to detail and a sense of humour

  • Familiarity with support-ticketing systems

 

Preferred Skills

  • Familiarity with Support platforms like Zoho Desk, Project Management tools like JIRA or other bug-tracking systems

  • Prior experience with startups, or a high level of flexibility and comfort in a loosely-structured environment

  • A background in coding, QA, or a similar technical interest is preferred

  • Experience serving enterprise-level customers is a plus


Benefits Apply Now