Current jobs related to Customer Support Specialist - india - Triple

  • Customer support specialist

    3 weeks ago

    India Customer Compass Full time

    Job Title : Customer Solutions Specialist Location : Remote Company : Customer Compass Job Type : Full-Time, Permanent Shift Timing : Rotational (Day/Night with 9 hours login) About the Company: Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional...

  • Customer Support Specialist

    4 weeks ago

    india Customer Compass Full time

    Job Title : Customer Solutions Specialist Location : Remote Company : Customer Compass Job Type : Full-Time, Permanent Shift Timing : Rotational (Day/Night with 9 hours login) About the Company: Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional...

  • Customer Support Specialist

    4 weeks ago

    India Customer Compass Full time

    Job Title : Customer Solutions Specialist Location : Remote Company : Customer Compass Job Type : Full-Time, Permanent Shift Timing : Rotational (Day/Night with 9 hours login) About the Company: Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional...

  • Customer Support Specialist

    4 weeks ago

    India Customer Compass Full time

    Job Title : Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...

  • Customer Support Specialist

    3 weeks ago

    india Customer Compass Full time

    Job Title : Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...

  • Customer Support Specialist

    4 weeks ago

    india Dreamwave AI Full time

    Note: Please visit www.dreamwave.ai/ai-headshots and describe what you find interesting about working on our product in your message to us.Company DescriptionDreamwave AI is an AI research lab that specializes in augmenting human creativity with next-generation creative tools powered by AI. We are dedicated to pushing the boundaries of technological...

  • Customer Support Specialist

    4 weeks ago

    India Dreamwave AI Full time

    Note: Please visit and describe what you find interesting about working on our product in your message to us. Company Description Dreamwave AI is an AI research lab that specializes in augmenting human creativity with next-generation creative tools powered by AI. We are dedicated to pushing the boundaries of technological innovation and unlocking the full...

  • Customer Support Specialist

    1 month ago

    india Brucira Full time

    Company DescriptionBrucira is the new age Design Kitchen, a Design Consultancy firm based in Mumbai, India. The team at Brucira consists of product designers, storytellers, and architects who create digital experiences that people love. They provide neat design solutions for a variety of digital products, from SaaS and enterprise software to mobile apps.Role...

  • Customer Support Specialist

    3 weeks ago

    India Tanjore Collective Full time

    Company Description Tanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 3,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of...

  • Customer Support Specialist

    2 months ago

    India Dreamwave AI Full time

    Note: Please visit www.dreamwave.ai/ai-headshots and describe what you find interesting about working on our product in your message to us.Company DescriptionDreamwave AI is an AI research lab that specializes in augmenting human creativity with next-generation creative tools powered by AI. We are dedicated to pushing the boundaries of technological...

  • Customer Support Specialist

    2 months ago

    India Dreamwave AI Full time

    Note: Please visit and describe what you find interesting about working on our product in your message to us.  Company Description Dreamwave AI is an AI research lab that specializes in augmenting human creativity with next-generation creative tools powered by AI. We are dedicated to pushing the boundaries of technological innovation and unlocking...

  • Customer Support Specialist

    4 weeks ago

    india Dreamwave AI Full time

    Note: Please visit and describe what you find interesting about working on our product in your message to us. Company Description Dreamwave AI is an AI research lab that specializes in augmenting human creativity with next-generation creative tools powered by AI. We are dedicated to pushing the boundaries of technological innovation and unlocking the full...

  • Customer Support Specialist

    1 week ago

    India Maximiz Ai Full time

    CTC Up to 6 LPA Company Description Maximiz Ai, based in Bengaluru, is a data-driven marketing company that turns website traffic into actionable data to drive ROI. By utilizing intent data, personalized messaging, and real-time campaign execution, Maximiz Ai helps businesses understand their customers better and expand their customer base. Role...

  • Customer Support Specialist

    2 weeks ago

    india Maximiz Ai Full time

    CTC Up to 6 LPACompany DescriptionMaximiz Ai, based in Bengaluru, is a data-driven marketing company that turns website traffic into actionable data to drive ROI. By utilizing intent data, personalized messaging, and real-time campaign execution, Maximiz Ai helps businesses understand their customers better and expand their customer base.Role DescriptionThis...

  • Customer Support Specialist

    1 week ago

    india Maximiz Ai Full time

    CTC Up to 6 LPA Company Description Maximiz Ai, based in Bengaluru, is a data-driven marketing company that turns website traffic into actionable data to drive ROI. By utilizing intent data, personalized messaging, and real-time campaign execution, Maximiz Ai helps businesses understand their customers better and expand their customer base. Role...

  • Customer Support Specialist

    5 days ago

    India Klenty Full time

    Job Title: Customer Support Specialist Location: Chennai, India Company Overview: Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently...

  • Customer Support Specialist

    5 days ago

    india Klenty Full time

    Job Title: Customer Support SpecialistLocation: Chennai, IndiaCompany Overview:Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...

  • Customer Support Specialist

    3 weeks ago

    India Platton Full time

    Job description: International company is looking for employees to work remotely in India and offers a vacancy for Customer Support. ABOUT US. Platton Inc - is an international, asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound...

  • Customer Support Specialist

    4 weeks ago

    india Platton Full time

    Job description:International company is looking for employees to work remotely in India and offers a vacancy for Customer Support.ABOUT US.Platton Inc - is an international, asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics,...

  • Customer Solutions Representative

    4 weeks ago

    India Customer Compass Full time

    Customer Solutions RepresentativeAt Customer Compass, we're seeking a skilled Customer Solutions Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional customer service through various communication channels.Key Responsibilities:Respond to customer inquiries in a timely and professional...

Customer Support Specialist

2 months ago

india Triple Full time

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:


  • Selectively recruiting the top 1% of industry professionals
  • Delivering in-depth training to ensure peak performance
  • Offering superior account management for seamless operations


Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.


Summary

This is a full-time remote role for a Customer Service Executive. The Customer Service Executive will be responsible for providing excellent customer service to clients through various channels including phone, email, chat, and social media. The Customer Service Executive will handle inquiries, resolve issues, and ensure customer satisfaction. The Customer Service Executive will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.


Responsibilities

  • Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
  • Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
  • Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
  • Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
  • Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
  • Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
  • Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
  • Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
  • Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.


Qualifications

  • Customer Support, Customer Satisfaction, and Customer Experience skills
  • Excellent problem-solving and analytical skills
  • Ability to multi-task and prioritize workload in a fast-paced environment
  • Experience with CRM systems and contact center technologies
  • Excellent verbal and written communication skills
  • Ability to work independently and remotely
  • A bachelor's degree or higher in a related field is preferred
  • Experience in a customer service or contact center environment is preferred


Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday


Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with Minimum 8GB RAM, I5 8th gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone