Customer Support Executive
6 months ago
Company Mission:
Leegality is India’s first Document Infrastructure Platform - a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 7 years, Leegality has changed the way 2000+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis Finance, Tata Capital etc. to high growth companies like Razorpay, Rupeek, Cars24, Dunzo etc.
Company Environment:
Leegality has an Employee Net Promoter Score of 97 - the highest on xto10x’s eNPS Survey for Q1 2022. The highest among 60+ notable startups. This makes us, arguably, the most employee-loved startup in the country
Location: GGN/MUM/BGL(Hybrid)
Brief:
Leegality has a customer retention rate of 99.5% - and is currently being used by more than 750 top Indian companies. To build on this immense traction gained by Leegality and to drive it further, we are looking to add high-quality Sales professionals to our team. We are looking for a techno-functional champion who becomes the trusted advisor to clients and drives the adoption of Leegality’s eSign workflow solutions. As a Customer Support Executive, you will help our clients utilize our product to its best potential by resolving customer queries.
You should be a go-to person for the Sales and Customer Success team, helping maintain our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**Responsibilities**:
- Maintain deep knowledge about Leegality’s product, policies and processes to provide quick and quality support to Enterprise customers.
- You will configure and manage the client's use of Leegality. Your objective is to assist the clients and empower them to do it on their own by guiding them through the Product.- Extensive coordination among stakeholders and the concerned teams would be required. For this, you need to have an empathetic approach to manage queries, understand the problem and move to the solution.
- You should be able to analyze & report malfunctions, identify risks proactively, mitigate and escalate as deemed appropriate.
- Maintain ownership of Leegality’s support queries. You will actively monitor tickets' status and accurately categorizing with the objective of enforcing ticket timelines.
- Be enthusiastic to set up internal processes and proactively find solutions - be able to expand one’s skills as the company grows to eventually take up more managerial roles.
**Requirements**:
- 1-3 years of experience as a Customer Support Specialist or similar CS role.
- Experience in dealing with Enterprise customers would be preferred. Familiarity with the Saas industry is a plus.
- Should be able to effectively use MS Word, Excel, PPT
- Understanding of basic tech would be preferred especially how CRM systems work, using support desk and remote support tools.
- Excellent communication and problem-solving skills with the ability to remain composed in tough situations.
- Multi-tasking abilities with an agile approach.
- Basic understanding of GST and TDS would be preferred.
- Enthusiasm and curiosity to learn and create an impact in our mission to digitise India.
Recruitment Process:
- Please answer all questions in the assessment thoroughly.
- You will be shortlisted based on your profile and answers to the job - based assessment.
- On being shortlisted, you would be contacted for the interview process.
- We further have 3 rounds of interviews.
- Your final CTC would be decided on the basis of your skills, experience and final assessment.
For more information about us please visit our:
**Job Information**:
Industry
**IT Services***
City
**Gurgaon, Bangalore, Mumbai***
State/Province
**Haryana***
Country
**India***
Zip/Postal Code
**122008
-
Executive Customer Support
2 months ago
India Aknamed Full timeDepartment - Rio Brands - Job posted on - Nov 30, 2023 - Employee Type - Full Time - Permanent - Experience range (Years) - 1 year - 4 years **Group Company**: Ayro Retail Solutions Private Limited **Designation**: Executive - Customer Support (EXE - CS (RIO-BRANDS)) **Office Location**: **Position description**: Executive - Customer Support **Primary...
-
Customer Support Executive
1 day ago
India Birla Open Minds Full time**Customer Support Executive** **We have an urgent opening for a Customer Support Executive - Birla Brainiacs, Mumbai** **JD - Customer Support Executive - Birla Brainiacs, Mumbai** **Roles and Responsibilities** - To make the idea of excellent customer service seem less nebulous and more attainable - To build trust, maintain long term relationships with...
-
Customer Support Executive
7 months ago
India M Hub Solution Full time**Overview**: The Customer Support Executive plays a crucial role in providing exceptional customer service and support to ensure customer satisfaction and retention. This position is vital in maintaining positive customer relationships and contributing to the overall success of the organization. Key Responsibilities: Resolving customer complaints and issues...
-
Customer Support Executive
8 months ago
India Esyconnect Full time**Overview**: The Customer Support Executive plays a crucial role in ensuring customer satisfaction and retention. They are responsible for providing prompt and efficient support to customers, addressing their inquiries and issues, and representing the company's commitment to exceptional service. **Key Responsibilities**: - Resolving customer issues in a...
-
Customer Support Executive
2 days ago
India Bloom Consulting Services Full timeNA Experience **0 - 1 year** Offered Salary Notice Period **Not Disclosed** Customer Support Executive**: - 0-1 years’ experience - Preferable North Indians ( Excellent English and Hindi ) Mandatory - Inbound and Outbound ( Voice and Non voice )
-
Customer Support Executive
4 weeks ago
India AVANTTEC LABORATORIES PRIVATE LIMITED Full timeJob Title: Customer Support Executive Department: Customer Support Reporting to: Administration Manager Role Summary: The Customer Support Executive will act as the first point of contact for customers of a BARC-accredited lab, ensuring a seamless experience by addressing queries, resolving concerns, and providing detailed information about...
-
Customer Support Executive
4 weeks ago
India Zoko (YC W21) Full timeThe Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will...
-
Customer Support Executives
1 month ago
India V&J Furnishings Pvt. Ltd. Full timeCompany Description: Welcome to V&J Furnishings Pvt. Ltd., India's premier and fastest growing home furnishings company, headquartered in Ahmedabad with a state-of-the-art warehouses in Bengaluru, Ahmedabad and Delhi NCR. Since our inception in 2015, we have been dedicated to providing an extensive range of high-quality products, including upholstery,...
-
india Teleperformance Full timeJob Summary / Overview: Experience in E-Mail and Chat/ Voice, preferably someone with customer support experience from BFSI Industry. (International Chat/ Customer Support Experience Preferable)Customer Support Executive will be responsible for handling customer inquiries and concerns via email and Chat with a keen focus on effective communication.Primary...
-
india Teleperformance Full timeJob Summary / Overview: Experience in E-Mail and Chat/ Voice , preferably someone with customer support experience from BFSI Industry. (International Chat/ Customer Support Experience Preferable) Customer Support Executive will be responsible for handling customer inquiries and concerns via email and Chat with a keen focus on effective communication....
-
Customer Support Executive
3 weeks ago
India Livspace Full timeAs a Supply Executive you would be aligned to an average of 20 to 25 vendors who's per Project count would be 80 to 100. You would be accountable for reaching out to In house Service Turn Key vendors who are executing the Category operations based on Daily planning ( Labour movement, Material procurement, Last Mile Ops ) Job Responsbilities Validate...
-
Customer Support Executive
3 months ago
india Eternz Full timeCompany DescriptionEternz is a company based in Bengaluru that is passionate about jewelry and aims to enhance the jewelry experience for customers. With a wide range of exquisite pieces and options for customization and personalization, Eternz is dedicated to bringing brilliance to one's style.Role DescriptionThis is a full-time on-site role for a Customer...
-
Customer Support Executive
4 weeks ago
India Eternz Full timeCompany Description Eternz is a company based in Bengaluru that is passionate about jewelry and aims to enhance the jewelry experience for customers. With a wide range of exquisite pieces and options for customization and personalization, Eternz is dedicated to bringing brilliance to one's style. Role Description This is a full-time on-site role...
-
Customer Support Executive
2 weeks ago
India Central Data Storage Full timeAbout Central Data StorageCentral Data Storage is a premier provider of data backup and recovery solutions, committed to safeguarding our clients' critical data with cutting-edge technology and unrivaled customer service. We pride ourselves on creating long-lasting relationships with our customers by consistently delivering reliable and secure solutions that...
-
Customer Support Executive
2 weeks ago
India Central Data Storage Full timeAbout Central Data Storage Central Data Storage is a premier provider of data backup and recovery solutions, committed to safeguarding our clients' critical data with cutting-edge technology and unrivaled customer service. We pride ourselves on creating long-lasting relationships with our customers by consistently delivering reliable and secure solutions...
-
india Support Revolution Full timeSecurity System Administrator We have an excellent opportunity for a Security System Administrator to join our growing international Delivery function. Based in our Infrastructure Services team, this role will create, manage, and maintain systems for our customers, as well as manage cyber security processes internally and externally. About the role: ...
-
india Support Revolution Full timeSecurity System AdministratorWe have an excellent opportunity for a Security System Administrator to join our growing international Delivery function. Based in our Infrastructure Services team, this role will create, manage, and maintain systems for our customers, as well as manage cyber security processes internally and externally.About the role:Reporting...
-
Customer Support Executive
3 weeks ago
India Codeology Talent Pool Full timeWe’re Hiring! Join us as a Customer Success Associate in Gurgaon! Work Mode: Work From Office Experience: Minimum 6 months in international tech support/customer support Working Days: 5 days/week, rotational shifts, both-way cab facilities Skills Required: Excellent communication in English Immediate Joiners Preferred Why Join Us? ✔️...
-
Vidusolutions LLC | Customer Support Executive
2 weeks ago
india Vidusolutions LLC Full timeJob Title: Customer Support ExecutiveExperience: 0-3 yearsEmployment Type: Full-timeJob Description:We are looking for a motivated Customer Support Executive to deliver excellent customer service and ensure a positive customer experience. The ideal candidate will handle customer inquiries, resolve complaints, and provide efficient and effective support...
-
Vidusolutions LLC | Customer Support Executive
2 weeks ago
india Vidusolutions LLC Full timeJob Title: Customer Support Executive Experience: 0-3 years Employment Type: Full-time Job Description: We are looking for a motivated Customer Support Executive to deliver excellent customer service and ensure a positive customer experience. The ideal candidate will handle customer inquiries, resolve complaints, and provide efficient and effective...
