Customer Support Executive

4 months ago

India Leegality Full time

Company Mission:
Leegality is India’s first Document Infrastructure Platform - a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 7 years, Leegality has changed the way 2000+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis Finance, Tata Capital etc. to high growth companies like Razorpay, Rupeek, Cars24, Dunzo etc.

Company Environment:
Leegality has an Employee Net Promoter Score of 97 - the highest on xto10x’s eNPS Survey for Q1 2022. The highest among 60+ notable startups. This makes us, arguably, the most employee-loved startup in the country

Location: GGN/MUM/BGL(Hybrid)

Brief:
Leegality has a customer retention rate of 99.5% - and is currently being used by more than 750 top Indian companies. To build on this immense traction gained by Leegality and to drive it further, we are looking to add high-quality Sales professionals to our team. We are looking for a techno-functional champion who becomes the trusted advisor to clients and drives the adoption of Leegality’s eSign workflow solutions. As a Customer Support Executive, you will help our clients utilize our product to its best potential by resolving customer queries.

You should be a go-to person for the Sales and Customer Success team, helping maintain our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**:

- Maintain deep knowledge about Leegality’s product, policies and processes to provide quick and quality support to Enterprise customers.
- You will configure and manage the client's use of Leegality. Your objective is to assist the clients and empower them to do it on their own by guiding them through the Product.- Extensive coordination among stakeholders and the concerned teams would be required. For this, you need to have an empathetic approach to manage queries, understand the problem and move to the solution.
- You should be able to analyze & report malfunctions, identify risks proactively, mitigate and escalate as deemed appropriate.
- Maintain ownership of Leegality’s support queries. You will actively monitor tickets' status and accurately categorizing with the objective of enforcing ticket timelines.
- Be enthusiastic to set up internal processes and proactively find solutions - be able to expand one’s skills as the company grows to eventually take up more managerial roles.

**Requirements**:

- 1-3 years of experience as a Customer Support Specialist or similar CS role.
- Experience in dealing with Enterprise customers would be preferred. Familiarity with the Saas industry is a plus.
- Should be able to effectively use MS Word, Excel, PPT
- Understanding of basic tech would be preferred especially how CRM systems work, using support desk and remote support tools.
- Excellent communication and problem-solving skills with the ability to remain composed in tough situations.
- Multi-tasking abilities with an agile approach.
- Basic understanding of GST and TDS would be preferred.
- Enthusiasm and curiosity to learn and create an impact in our mission to digitise India.

Recruitment Process:
- Please answer all questions in the assessment thoroughly.
- You will be shortlisted based on your profile and answers to the job - based assessment.
- On being shortlisted, you would be contacted for the interview process.
- We further have 3 rounds of interviews.
- Your final CTC would be decided on the basis of your skills, experience and final assessment.

For more information about us please visit our:
**Job Information**:
Industry

**IT Services***

City

**Gurgaon, Bangalore, Mumbai***

State/Province

**Haryana***

Country

**India***

Zip/Postal Code

**122008

  • Customer Support Specialist

    2 weeks ago

    india Customer Compass Full time

    Job Title : Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...

  • Customer support specialist

    2 weeks ago

    India Customer Compass Full time

    Job Title : Customer Solutions Specialist Location : Remote Company : Customer Compass Job Type : Full-Time, Permanent Shift Timing : Rotational (Day/Night with 9 hours login) About the Company: Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional...

  • Customer Support Specialist

    2 weeks ago

    india Customer Compass Full time

    Job Title : Customer Solutions Specialist Location : Remote Company : Customer Compass Job Type : Full-Time, Permanent Shift Timing : Rotational (Day/Night with 9 hours login) About the Company: Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional...

  • Customer Support Specialist

    2 weeks ago

    India Customer Compass Full time

    Job Title : Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...

  • Customer Support Specialist

    2 weeks ago

    India Customer Compass Full time

    Job Title : Customer Solutions Specialist Location : Remote Company : Customer Compass Job Type : Full-Time, Permanent Shift Timing : Rotational (Day/Night with 9 hours login) About the Company: Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional...

  • Customer Support Executive

    4 months ago

    India Solutions Infoway Support Services Full time

    **No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...

  • Customer Solutions Representative

    2 weeks ago

    India Customer Compass Full time

    Customer Solutions RepresentativeAt Customer Compass, we're seeking a skilled Customer Solutions Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional customer service through various communication channels.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Support Executive

    4 weeks ago

    India Abekus Full time

    Company Description Abekus is an adaptive learning platform that helps individuals improve their skills and prepare for placements, job interviews, and exams by solving thousands of questions across hundreds of categories. Role Description This is a remote internship role for a Customer Support Executive at Abekus.The Customer Support Executive will be...

  • Customer Support Executive

    4 weeks ago

    india Abekus Full time

    Company Description Abekus is an adaptive learning platform that helps individuals improve their skills and prepare for placements, job interviews, and exams by solving thousands of questions across hundreds of categories. Role Description This is a remote internship role for a Customer Support Executive at Abekus.The Customer Support Executive will be...

  • Customer Support Executive

    3 weeks ago

    India Abekus Full time

    Company Description Abekus is an adaptive learning platform that helps individuals improve their skills and prepare for placements, job interviews, and exams by solving thousands of questions across hundreds of categories. Role Description This is a remote internship role for a Customer Support Executive at Abekus.The Customer Support Executive will be...

  • Customer Support Executive

    3 weeks ago

    india Live Linen Full time

    Company Description Live Linen is a pioneer in using Linen fabric for home decor, household items, and clothing. With a focus on creativity and unique designs, Live Linen offers a wide range of linen products for the bedroom, kitchen, living room, and wardrobe. The company is committed to providing comfortable, versatile, and stylish linen products that add...

  • Customer Support Executive

    3 weeks ago

    india Live Linen Full time

    Company Description Live Linen is a pioneer in using Linen fabric for home decor, household items, and clothing. With a focus on creativity and unique designs, Live Linen offers a wide range of linen products for the bedroom, kitchen, living room, and wardrobe. The company is committed to providing comfortable, versatile, and stylish linen products that add...

  • Customer Support Executive

    5 months ago

    India M Hub Solution Full time

    **Overview**: The Customer Support Executive plays a crucial role in providing exceptional customer service and support to ensure customer satisfaction and retention. This position is vital in maintaining positive customer relationships and contributing to the overall success of the organization. Key Responsibilities: Resolving customer complaints and issues...

  • Customer Support Executive

    2 weeks ago

    india Abekus Full time

    Company DescriptionAbekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success.Role DescriptionWe are offering a...

  • Customer support executive

    2 weeks ago

    India Abekus Full time

    Company Description Abekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success. Role Description We are...

  • Customer Support Executive

    7 months ago

    India Esyconnect Full time

    **Overview**: The Customer Support Executive plays a crucial role in ensuring customer satisfaction and retention. They are responsible for providing prompt and efficient support to customers, addressing their inquiries and issues, and representing the company's commitment to exceptional service. **Key Responsibilities**: - Resolving customer issues in a...

  • Customer Support Executive

    3 weeks ago

    india Abekus Full time

    Company Description Abekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success. Role Description We are...

  • Customer Support Executive

    3 weeks ago

    India Abekus Full time

    Company DescriptionAbekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success.Role DescriptionWe are offering a...

  • Customer Support Executive

    3 weeks ago

    India Abekus Full time

    Company Description Abekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success. Role Description We are...

  • Customer Support Executive

    1 month ago

    india Thrillophilia.com Full time

    Customer Support Executive JD | ThrillophiliaLocation: JaipurPosition Type: Full-timeExperience: Minimum 1-2 Yrs.Role Overview:-As a Customer Support Executive at Thrillophilia, you will be the first point of contact for our customers, providing them with exceptional service and support. You will handle inquiries, resolve issues, and ensure our customers...