Customer Support Executive

4 weeks ago

India Ideatree Full time

WHO WE ARE:
eigital helps brands anticipate and navigate change. We do more than envision the future; we help build it. Digital is no more about a great website, social presence, or app but an omnichannel platform for brands and businesses to approach the audience holistically.

WHAT DO WE SEEK?

We are seeking a Customer Support Executive (Mid-level), who is interested in working with a mobile app company on both the iOS and Android platforms.

SKILLS AND QUALIFICATIONS:

- At least 2 years of work relevant experienced
- Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple projects, and rapidly changing priorities.
- Excellent verbal and written communication skills and the ability to communicate with clients.
- Exercises independent judgment with mínimal direction from supervisor i.e. Self-starter, Problem
- solver.

KEY RESPONSIBILITIES:

- Deal directly with customers either by telephone or electronically
- Create customer delight in every call/chat that comes into the system
- Making outbound sales calls
- Obtain all relevant information to handle product and service enquiries
- Respond promptly to customer enquiries
- Handle and resolve customer complaints
- Direct requests and unresolved issues to the designated resource
- Record details of enquiries, comments and complaints
- Maintain customer database
- Communicate and coordinate with internal departments

A PLUS IF YOU HAVE;
- Education
- B.Com - Commerce
- Strong communication skills
- verbal and written skills
- Excellent interpersonal, telephone and customer service skills
- Use of Microsoft office
- Customer focused and sales oriented
- Attention to detail
- Energetic self-motivator

WORKING ENVIRONMENT
- Full time work schedule
- Fully remote position

ABOUT eigital:
As an accelerated startup under the umbrella of ideaTree, eigital helps global brands anticipate and navigate change in the Internet and Mobile space. We do more than envision the future; we help build it. Digital is no more about a great website, social presence, or app but an omnichannel platform for brands and businesses to approach the audience holistically.

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