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Service Coordinator

4 weeks ago


Mumbai, India Getinge Full time

OverviewEffectively manage and coordinate service activities to meet customer needs and expectations.Collaborates with internal teams such as sales, operations, and technical departments, to ensure smooth coordination and execution of service orders.Job Responsibilities and Essential DutiesStrategic PlanningReceive calls from the customer.Schedule all Repair, Maintenance, Validation and Installation jobs.Schedule FSE on a daily basis (have to be aware where the FSE is at all times)Ensuring the equipment data base is updated at creation of jobs (once off)Creating all jobs in SAP (Reactive) (Maintenance jobs are populated via maintenance plans)(Installation jobs via a sales order)Daily hours recon for FSE’sDaily and constant follow up with FSE’s on their open jobsMaintaining and updating the Work In Progress jobsQuotations on open jobs if required.Liaising with customers if return visits are required and advising the customer the ETA of the parts ie updating the customer with relevant update for open jobsChecking Oxando connector (3 times a day) and clearing errorsAssisting customers with any queries with regards to any jobsZSH/RSH collaboration with regard to the FSE’s and/or any customer issuesResponding to customer emails/queries in a timely mannerBuild Quality into all aspects of their work by maintaining compliance to all quality requirements.Minimum RequirementsMinimum bachelor’s degreeExcellent knowledge of MS office Tools & SAPTechnical Knowledge is preferable.Be knowledgeable of current risk management standards, Compliance, principles and frameworks.Minimum 0 – 3 years work experienceRequired Knowledge, Skills, and AbilitiesExcellent interpersonal and communication skillsAdaptability and FlexibilityTime ManagementCustomer Service OrientationTeamwork and CollaborationOrganizational skills