Head - Business Partner Success - Growth & Retention

3 months ago

palakkad, India Yulu Full time

About Yulu:

As India’s leading shared electric mobility technology player, Yulu is purposeful and dedicated to making mobility accessible, affordable, environmentally sustainable and inclusive. Over the past five years,we have created a strong positive impact in several cities thanks to our smart vehicles, robust technology stack, and deep stakeholder partnerships.


Yulu is excited to welcome people with high integrity, commitment, the ability to collaborate and take ownership, high curiosity and an appetite for taking intelligent risks. If our mission brings a spark into your eyes and if you’d like to join a passionate team that’s committed to transforming how people commute,work and explore their cities - Come, join the #Unstoppable Yulu tribe

Stay updated on the latest news fromYulu at and our website,


About Yulu Business Partner

The Yulu BD team is on a mission to light up every city that opens up opportunities for first and last mile leisure and goods mobility business. In this endeavour, Yulu Business Partner (YBP), is a new vertical where are setting up Franchise businesses across India as also exploring international markets. Yulu will operate primarily via Business Partners in these markets which offers great scope for creative problem solving and disproportionate value add for the company. This is an exciting space because, it enables Yulu to spread its footprint across geographies within India and internationally with ready to deploy technology stack and product backed by proprietary platform capabilities in a seamless and integrated manner. At the fore front of this venture is a happy and successful customer – the Yulu Business Partner. Accordingly, steering this ship requires a leader who is deeply invested in customer success and growth. If our mission brings a spark in your eyes & if you’d like to join some of the most passionate people in the country who are committed to transform the cacophony on Indian roads into a symphony - Come, join the #Unstoppable Yulu Business Development team


Role Summary

The Business Partner team is looking for a leader with strong operations, business planning, supply chain management and customer first skills to grow partners’ business. This will involve P&L focus to ensure that partner’s operating costs are kept at the minimal via solving for spares, R&M supply chain and other operational bottlenecks towards better operational efficiency on a daily basis. It will involve dabbling with revenue increasing measures and cost reduction initiatives that positions Business Partner’s on an ever increasing growth trajectory with Yulu.


Key Responsibilities

● Responsible for optimizing business planning efficiencies, repairs & maintenance (R&M), supply chain ecosystems across India and globally for Yulu Business Partners as required.

● Pro-active planning of spares, inventory ensuring availability so that >99% uptime is maintained; travel planning of Yulu mechanics for Business partner cities.

● Strategic foresight on demand planning with Central inventory team, reviewing processes and implementing SOPs for on-ground implementation for Partners.

● Leading cost efficiency and revenue growth projects for Business partners that directly translates to P&L growth.

● Consulting on operations remotely/in-person for business partner’s team in line with Yulu best practices, ensuring industry best metrics are maintained at lowest TAT and costs for partner.

● Co-ordinating with Yulu central teams for design, integration and implementation of strategic projects that leads to Partner growth and success in terms of # bikes added to the city, potential other market opportunities with same business partner.

● Overseeing training requirements of R&M related staff in coordination with the Learning and Development function for Yulu Business Partners.

● Using data to identify improvement areas and formulating plans to bring design and process efficiencies leading to productivity enhancement for Business Partners across India.

● Leveraging city control room leads and functional heads expertise to plan for Business Partner City operational efficiencies.


Key Requirements

● A go-getter with an entrepreneurial mindset motivated by Big Hairy Audacious Goals (BHAG). The person should be agile and think on his/her feet. He should have a great bias for action with an impeccable execution record.

● A data-driven decision-making approach with good understanding of operations management, supply-chain, ops excellence and/or inventory management systems and practices.

● Ability to think independently, with a keen eye for business planning and detail orientation with consultative skills that can positively impact partner’s P&L.

● Min 4-5 years of experience in roles encompassing one or more of - partner growth, P&L, business planning, distribution businesses, manufacturing, supply chain functions.

● A leader with strong negotiation and persuasive skills and able to adapt quickly to changing requirements and business priorities.

● Ability to work with ease across the board with - business partners, vendors, customers, field staff, mechanics, blue-collared employees and a deep bias for problem solving on operations excellence.

● Manufacturing / Mechanical Engg background would be preferable. Knowledge of multiple languages is an added bonus. Experience in EV preferred but not mandatory.


We Assure You:

● A fast paced work environment with a steep learning curve and chance to create massive impact for Yulu in the coming years.

● Ability to learn across the board with a 360 view of the business, working closely with cross functional teams from Yulu and Yuma.

● Freedom to bring pro-active ideas to the table and execute towards growth of the business.


Location: Based out of Bangalore with flexibility to travel across India as per business requirement.

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