E-Commerce Operation Head

2 days ago


Palakkad, India Syvo.in Full time
Job Description:

Operation Head

An e-commerce Operations Head manages the day-to-day operations of an online store, including:

Inventory management: Tracking product inventory and managing warehouses

Order fulfillment: Ensuring orders are fulfilled promptly and shipped on time

Customer satisfaction: Ensuring customers are satisfied with their experience

Website functionality: Ensuring the website is easy to navigate and use

Supply chain management: Overseeing the supply chain and optimizing different stages of it

Sales data analysis: Analyzing sales data to identify areas for improvement

Collaboration: Working with cross-functional teams, including marketing, product, logistics, and IT

Vendor management: Managing relationships with third-party vendors, including payment gateways, logistics partners, and e-commerce platforms

Other responsibilities may include:
Pricing
Promotions
Developing a shipping strategy
Invoicing
Budgeting
Labor training
Supply chain technology
The role of an e-commerce operations head is critical to the success of an online retail business.


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