Ecommerce Manager

 We are looking for a highly motivated and experienced E-commerce Manager to oversee and grow our online sales channels, focusing on platforms like Amazon, Flipkart, and exploring new opportunities in quick commerce apps. The ideal candidate will have a strong background in managing e-commerce operations, from product listing to order fulfillment, and a proven track record in driving sales and maintaining high customer satisfaction ratings.

Key Responsibilities:

Marketplace Management:

• Manage and optimize product listings on platforms such as Amazon, Flipkart, and other relevant e-commerce marketplaces.
• Ensure competitive positioning of products through pricing strategies, promotions, and enhanced visibility.
• Identify and onboard new e-commerce platforms, including quick commerce apps, to expand product reach and drive sales.

Sales Growth & Performance:

• Develop and execute strategies to increase online sales and meet revenue targets.
• Monitor and analyze sales performance metrics, customer behavior, and market trends to optimize strategies.
• Collaborate with marketing teams to implement targeted campaigns that drive traffic and conversion.

Operations & Fulfillment:

• Oversee day-to-day e-commerce operations, including order processing, inventory management, and dispatch.
• Ensure efficient logistics and timely delivery to maintain high service levels.
• Work closely with warehouse and logistics teams to streamline operations and reduce order cycle times.

Customer Satisfaction & Ratings:

• Monitor customer feedback and reviews on e-commerce platforms to maintain high ratings.
• Implement strategies to enhance customer experience, address complaints promptly, and ensure positive interactions.
• Develop processes to handle returns, exchanges, and customer inquiries efficiently.

Platform Relationship Management:

• Build and maintain strong relationships with key contacts at Amazon, Flipkart, and other e-commerce platforms.
• Stay updated on platform policies, tools, and best practices to ensure compliance and leverage available resources.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience managing sales on Amazon, Flipkart, and other major e-commerce platforms.
• Strong understanding of e-commerce operations, including order fulfillment, logistics, and inventory management.
• Excellent analytical skills with the ability to interpret sales data and market trends.
• Strong communication and negotiation skills for dealing with platform representatives and customers.

Preferred Skills:

• Experience with quick commerce platforms and apps is a plus.
• Familiarity with e-commerce tools and software for inventory and sales management.
• Proven ability to manage multiple projects and deadlines in a fast-paced environment.

What We Offer:

• An opportunity to lead and shape our e-commerce strategy.
• A collaborative and innovative work environment.
• Competitive compensation and benefits package.