Genesys Engage Engineer

1 day ago

Delhi, India Tata Consultancy Services Full time

Role: Genesys Engage EngineerExperience :5-10 YearsLocations :BangaloreMust have & good to have :Skills:Desired Competencies (Technical/Behavioral Competency)Must-HaveImplement, configure, and manage Genesys Engage contact center solutions , including routing strategies, IVR applications, agent desktops, and reporting.Provide expert support and troubleshooting for Genesys Engage platform issues, ensuring high availability and performance.Collaborate with business stakeholders to gather requirements and translate them into technical Genesys solutions .Optimize Genesys Engage system performance through proactive monitoring, tuning, and problem resolution.Integrate Genesys Engage with CRM systems, ticketing tools, and other enterprise applications to streamline workflows.Develop and maintain comprehensive documentation for Genesys Engage configurations, processes, and best practices.Support and adhere to IT Service Management (ITSM) processes such as Incident Management, Problem Management, Change Management, and Release Management.Monitor key performance indicators (KPIs) within the Genesys environment and provide regular reports to management.Stay updated with the latest Genesys product releases, features, and industry trends to recommend continuous improvements.Provide training and guidance to internal teams and end-users on Genesys Engage functionalities.Participate in disaster recovery planning and testing for contact center systems.Required Skills and Qualifications:Proven experience with Genesys Engage platform components and architecture (e.g., PureConnect, PureEngage, Genesys Cloud).Strong understanding of contact center operations and technologies (ACD, IVR, CTI, WFM, QM).Familiarity with database technologies (e.g., SQL Server, Oracle) and reporting tools.Knowledge of IT Service Management (ITSM) frameworks like ITIL.Excellent troubleshooting and analytical skills for complex technical issues.Strong communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders.Ability to manage multiple priorities in a fast-paced environment.Genesys certifications are a significant plus.

  • Contact Center

    3 weeks ago

    New Delhi, India HCLTech Full time

    Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

  • Contact Center

    3 weeks ago

    New Delhi, India HCLTech Full time

    Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience:14+ yearsPosition Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

  • Genesys Cloud Solution Architect

    1 day ago

    New Delhi, India Persistent Systems Full time

    About Position:We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional...

  • Telecom Engineer- Genesys Cloud

    3 weeks ago

    New Delhi, India TP Full time

    Mandatory Technical Skills: Experience administrating and supporting Genesys Cloud. Exp in Inbound and outbound Call management on Genesys Cloud Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions. Experience in understand and building flows within...

  • Telecom Engineer- Genesys Cloud

    3 weeks ago

    New Delhi, India TP Full time

    Mandatory Technical Skills:- Experience administrating and supporting Genesys Cloud. - Exp in Inbound and outbound Call management on Genesys Cloud - Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions. - Experience in understand and building flows...

  • [Apply Now] Genesys Cloud Developer

    5 days ago

    Delhi, India Tata Consultancy Services Full time

    Job Description Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview:...

  • IVR QA Tester

    3 weeks ago

    New Delhi, India Tagshaw Consulting Limited Full time

    Job Title : Senior IVR QA Engineer (Cyara / Genesys) Experience : 6+ Years Location : Remote / Onsite (as applicable) Employment Type : Full-Time About the Role We are looking for a highly skilled IVR QA Engineer with deep expertise in Cyara and Genesys IVR platforms. The ideal candidate should bring strong testing fundamentals, hands-on automation skills,...

  • Genesys Cloud Test Engineer

    4 weeks ago

    New Delhi, India ADP Full time

    ADP is hiring Gen Cloud Tester (Sr. Member Technical)We are seeking a skilled Cloud Testing Engineer to design, implement, and maintain cloud-based testing frameworks and strategies. The ideal candidate will act as a team member responsible for the success of the HRO’s Omni Channel communications program (Genesys Voice, Chat channels, IVR, Co-Browse, and...

  • Quality Assurance Tester

    3 weeks ago

    Delhi, India RED Global Full time

    RED GLOBAL-GENESYS QA/TESTER-INDIA-REMOTE-ASAP-12MONTHS+RED Global, on behalf of a Key Client Partner, is currently searching for a skilled and detail-oriented Genesys QA/Tester to ensure the quality and reliability of our Genesys-based contact center solutions.Please find the details below:- Role: Genesys QA/Tester- Start: ASAP- Location: Remote – India-...

  • Quality assurance tester

    2 weeks ago

    Delhi, India RED Global Full time

    RED GLOBAL-GENESYS QA/TESTER-INDIA-REMOTE-ASAP-12 MONTHS+RED Global, on behalf of a Key Client Partner, is currently searching for a skilled and detail-oriented Genesys QA/Tester to ensure the quality and reliability of our Genesys-based contact center solutions.Please find the details below:Role: Genesys QA/TesterStart: ASAPLocation: Remote –...