Genesys Cloud CX Platform Specialist

6 days ago

New Delhi, India Tata Consultancy Services Full time

Job Title:Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and optimization of call routing strategies and maintain platform across our enterprise contact center solutions.Key Responsibilities(Genesys Engage):* Configure, and optimize routing strategies using Genesys Composer.* Manage and maintain Genesys Engage platform components, including URS (Universal Routing Server), ORS , Stat Server, and SIP Server.* Work with business stakeholders to gather requirements and implement routing workflows.* Perform system upgrades, patching, and performance tuning on Genesys platform components.* Ensure adherence to SLAs and compliance standards by actively monitoring system health and alarms.* Experience in troubleshooting routing flows and system issues using logs and reporting tools.Key Responsibilities(Genesys Cloud CX):*Configure and manage Genesys Cloud CX resources, including:Users, roles, and permissionsQueues, skills, and routingArchitect flows (Inbound/Outbound IVR, Bots)Interaction routing for voice, email and ChatPhone numbers, DID management, and trunk configurations* Develop and maintain routing logic using Genesys Architect and flow builder tools.* Experience with APIs, Webhooks, and Lambda Functions for integrations.Genesys IVR role Good Understanding of Contact Center Technologies Good Understanding of Genesys Engage, Composer Tool, Genesys Administrator , CME , SIP Able to Desing IVR Flows using any Visio Tools Able to Develop IVR Callflows using Genesys Composer Hands on Experience on working with JAVA and Spring Boot Applications Good Knowledge on Genesys Cloud, Architect

  • Genesys cloud cx platform specialist

    7 days ago

    Delhi, India Tata Consultancy Services Full time

    Job Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing DomainLocation: PuneExperience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management.The ideal candidate will be responsible for the design, implementation, maintenance, and...

  • Genesys Cloud CX Platform Specialist

    6 days ago

    Delhi, India Tata Consultancy Services Full time

    Job Title:Genesys Engage/Genesys Cloud CX Platform Specialist – Routing DomainLocation: PuneExperience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management.The ideal candidate will be responsible for the design, implementation, maintenance, and...

  • Genesys Cloud CX Platform Specialist

    6 days ago

    Delhi, India Tata Consultancy Services Full time

    Job Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 Years Job Description: We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...

  • Genesys Cloud Architect

    4 days ago

    New Delhi, India People Prime Worldwide Full time

    About Client :-Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations.The company is...

  • Genesys Cloud Developer

    7 days ago

    Delhi, India Deloitte Full time

    Genesys Cloud Developer – Voice & OutboundLocation: Bangalore (Must)Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud)Educational Qualification: Bachelor’s degree in computer science, Engineering, or related technical discipline.Position SummaryWe are looking for a highly skilled Genesys Cloud Developer with deep expertise in voice...

  • Genesys Developer

    3 weeks ago

    Delhi, India Glansa Associates Full time

    Job Title: Genesys Developer Location: REMOTE, India Job Description: • Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. • Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...

  • Genesys Developer

    3 weeks ago

    Delhi, India Glansa Associates Full time

    Job Title: Genesys DeveloperLocation: REMOTE, IndiaJob Description:• Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.• Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...

  • Genesys Cloud Bot Developer

    2 days ago

    Delhi, India ACL Digital Full time

    ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at : 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending our...

  • Genesys Cloud Bot Developer

    16 hours ago

    Delhi, India ACL Digital Full time

    ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out : 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperiencedGenesys Cloud Bot Developerto design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending our...

  • Genesys Cloud Bot Developer

    21 hours ago

    Delhi, India ACL Digital Full time

    ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out atExperience: 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperiencedGenesys Cloud Bot Developerto design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending...