Genesys Cloud Developer
6 days ago
Genesys Cloud Developer – Voice & OutboundLocation: Bangalore (Must)Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud)Educational Qualification: Bachelor’s degree in computer science, Engineering, or related technical discipline.Position SummaryWe are looking for a highly skilled Genesys Cloud Developer with deep expertise in voice routing, Conversation IVRs, bot flows, and outbound dialer implementations. The ideal candidate will have solid hands-on experience in Terraform, CI/CD, GitHub-based automation, and Salesforce (SF) integrations via Genesys Cloud APIs.You will be part of an Agile (SAFe) delivery team responsible for designing, building, and maintaining scalable voice and digital interaction solutions using Genesys Cloud CX, contributing to high-availability enterprise contact center platforms.Key ResponsibilitiesDesign, configure, and develop Genesys Cloud CX voice applications, including Conversation IVRs, bot flows, and inbound/outbound call routing.Develop voice bot and digital flows with call deflection, NLP integration, and callback orchestration.Build and optimize Outbound Dialer campaigns, schedules, retries, and wrap-up configurations.Implement and maintain Salesforce (SF) integrations through Genesys Data Actions and REST APIs.Use Terraform for managing Genesys Cloud infrastructure as code for consistent deployments.Manage CI/CD pipelines for automated flow deployment, configuration updates, and integration testing.Use GitHub and VS Code to version-control Architect flows, data actions, and Terraform scripts.Collaborate with cross-functional teams (product owners, architects, testers) to deliver robust, maintainable solutions.Support production issues (L3), perform root cause analysis, and document all development work.Required Skills & ExperienceGenesys Cloud Expertise4–5 years of hands-on experience in Genesys Cloud CX, focusing on voice, Conversation IVR, and outbound capabilities.Strong understanding of Architect call flows, IVR logic, bot flows, and queue routing.Knowledge of SIP, Edge configuration, WebRTC, and telephony troubleshooting.Ability to configure queues, divisions, roles, skills, and perform environment-level maintenance.Integration & DevOps ProficiencyProven experience in Salesforce (SF) integration using Genesys Data Actions and APIs.Hands-on with Terraform, CI/CD, and GitHub workflows for automated infrastructure and configuration management.Proficiency with JSON templates, API exports/imports, and automation pipelines.Note : Looking for immediate to 15 days joiners. If the experience/skills is not matching please do not apply.
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Genesys Cloud Developer
5 days ago
Delhi, India Tata Consultancy Services Full timeExp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking...
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Genesys Cloud Developer
4 days ago
Delhi, India Tata Consultancy Services Full timeExp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...
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Genesys Cloud Bot Developer
1 day ago
Delhi, India ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at : 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending our...
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Genesys Developer
3 weeks ago
Delhi, India Glansa Associates Full timeJob Title: Genesys Developer Location: REMOTE, India Job Description: • Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. • Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...
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Genesys Developer
3 weeks ago
Delhi, India Glansa Associates Full timeJob Title: Genesys DeveloperLocation: REMOTE, IndiaJob Description:• Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.• Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...
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[Apply Now] Genesys Cloud Developer
4 weeks ago
Delhi, India Tata Consultancy Services Full timeJob Description Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview:...
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Genesys cloud cx platform specialist
6 days ago
Delhi, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing DomainLocation: PuneExperience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management.The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud CX Platform Specialist
6 days ago
Delhi, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 Years Job Description: We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud CX Platform Specialist
6 days ago
Delhi, India Tata Consultancy Services Full timeJob Title:Genesys Engage/Genesys Cloud CX Platform Specialist – Routing DomainLocation: PuneExperience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management.The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud CX Platform Specialist
4 days ago
New Delhi, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing DomainLocation: PuneExperience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management.The ideal candidate will be responsible for the design, implementation, maintenance, and...
