Genesys Cloud Developer
2 weeks ago
Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions. Role Scope / Deliverables: • Design, develop, and implement Genesys Cloud solutions to meet business requirements. • Customize and configure Genesys Cloud applications, including routing, IVR, and workforce management. • Integrate Genesys Cloud with other systems and platforms as needed. • Collaborate with stakeholders to gather and analyze requirements, providing technical expertise and recommendations. • Perform testing and debugging of Genesys Cloud applications to ensure optimal performance and functionality. • Provide ongoing support and maintenance for existing Genesys Cloud applications. • Stay up to date with the latest Genesys Cloud features, updates, and best practices. • Document technical specifications, configurations, and procedures. • Develop and maintain comprehensive test plans and scripts to ensure system reliability and performance. • Monitor system performance and troubleshoot issues to ensure minimal downtime and optimal user experience. • Lead and participate in code reviews to maintain high standards of code quality and performance. • Mentor and provide guidance to junior developers, fostering a culture of continuous learning and improvement. • Collaborate with the IT and network teams to ensure seamless integration and deployment of Genesys Cloud solutions. • Create and maintain user guides, training materials, and knowledge base articles for end-users and support staff. • Participate in disaster recovery planning and testing to ensure business continuity. • Conduct regular system audits and implement necessary changes to enhance security and compliance. • Engage with vendors and third-party service providers to resolve technical issues and optimize system performance. • Analyze and report on system metrics and user feedback to identify areas for improvement and innovation. • Manage and prioritize multiple projects and tasks, ensuring timely delivery and alignment with business objectives
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Genesys Cloud Developer
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeExp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...
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Genesys Cloud Developer
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeExp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...
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Genesys Cloud Developer
3 weeks ago
Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full timeExp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...
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Senior Developer, Platform Engineering
2 weeks ago
Bengaluru, Karnataka, India Genesys Full time ₹ 8,00,000 - ₹ 24,00,000 per yearGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
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Genesys Developer
5 days ago
Bengaluru, Hyderabad, India Solugenix Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHi Job Seekers,We have an opening for a Genesys Developer position. Please go through the below job description, and if interested, share your updated CV at with the subject line Application for Genesys Developer."Job Title : Genesys DeveloperLocation : Hyderabad / Bangalore Position : Full TimeWork Mode : HybridRequired Experience : 3+ yearsTimings : 2-11...
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Contact Center
2 weeks ago
Bengaluru, India HCLTech Full timeContact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements...
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Contact Center
3 weeks ago
Bengaluru, India HCLTech Full timeContact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements...
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Contact Center
3 weeks ago
Bengaluru, India HCLTech Full timeContact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements...
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Contact Center
3 weeks ago
Bengaluru, India HCLTech Full timeContact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements...
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Contact Center
3 weeks ago
Bengaluru, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
