Genesys Cloud Developer

2 weeks ago

Bengaluru, India Tata Consultancy Services Full time

Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions.Role Scope / Deliverables: • Design, develop, and implement Genesys Cloud solutions to meet business requirements.• Customize and configure Genesys Cloud applications, including routing, IVR, and workforce management.• Integrate Genesys Cloud with other systems and platforms as needed.• Collaborate with stakeholders to gather and analyze requirements, providing technical expertise and recommendations.• Perform testing and debugging of Genesys Cloud applications to ensure optimal performance and functionality.• Provide ongoing support and maintenance for existing Genesys Cloud applications.• Stay up to date with the latest Genesys Cloud features, updates, and best practices.• Document technical specifications, configurations, and procedures.• Develop and maintain comprehensive test plans and scripts to ensure system reliability and performance.• Monitor system performance and troubleshoot issues to ensure minimal downtime and optimal user experience.• Lead and participate in code reviews to maintain high standards of code quality and performance.• Mentor and provide guidance to junior developers, fostering a culture of continuous learning and improvement.• Collaborate with the IT and network teams to ensure seamless integration and deployment of Genesys Cloud solutions.• Create and maintain user guides, training materials, and knowledge base articles for end-users and support staff.• Participate in disaster recovery planning and testing to ensure business continuity.• Conduct regular system audits and implement necessary changes to enhance security and compliance.• Engage with vendors and third-party service providers to resolve technical issues and optimize system performance.• Analyze and report on system metrics and user feedback to identify areas for improvement and innovation.• Manage and prioritize multiple projects and tasks, ensuring timely delivery and alignment with business objectives

  • Genesys Cloud Developer

    2 weeks ago

    Bengaluru, India Tata Consultancy Services Full time

    Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

  • Genesys Cloud Developer

    2 weeks ago

    Bengaluru, India Tata Consultancy Services Full time

    Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking...

  • Genesys Cloud Developer

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full time

    Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

  • Senior Developer, Platform Engineering

    2 weeks ago

    Bengaluru, Karnataka, India Genesys Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Genesys Developer

    5 days ago

    Bengaluru, Hyderabad, India Solugenix Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Hi Job Seekers,We have an opening for a Genesys Developer position. Please go through the below job description, and if interested, share your updated CV at with the subject line Application for Genesys Developer."Job Title : Genesys DeveloperLocation : Hyderabad / Bangalore Position : Full TimeWork Mode : HybridRequired Experience : 3+ yearsTimings : 2-11...

  • Contact Center

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements...

  • Contact Center

    2 weeks ago

    Bengaluru, India HCLTech Full time

    Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements...

  • Contact Center

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements...

  • Contact Center

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements...

  • Contact Center

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...